Customer Support/Service, Device Drivers, Leadership, Performance Management, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Time Management, Vehicle Fleets
What You'll Do:
Responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer's needs and demands.
- Manages all aspects related to drivers.
- Supervises driver performance to ensure proper balance is achieved with business needs and driver needs; discipline and/or write up drivers when warranted; makes recommendations for terminations.
- May assist with the set up and management of new accounts.
- Responsible for addressing issues and disputes for drivers.
- Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations. Includes responsibility for the ETA of the trucks at each stop.
- Ensures drivers and equipment are performing as necessary to provide on-time service.
- Ensures all fleet maintenance programs are current on tractors and trailers.
- Maximizes revenue per tractor through appropriate equipment utilization.
- Documents and communicates all service related issues.
- Develops a sense of trust and integrity with the customer.
- Seeks appropriate guidance from leadership on matters that could negatively impact USX financially.
- Plans loads for driver pick up and drop offs based on availability, preferences keeping in mind driver hour requirements; contacts drivers with schedules
- Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
- Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
- Other duties as assigned by management.