Supervisor II, Operations

Job Title: Supervisor, Operations

Everyone communicates. Its the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network-our passion.

Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers-we provide the essential expertise and vital infrastructure your business needs to succeed. The worlds most advanced networks rely on CommScope connectivity.

General summary: Responsible for coordinating, monitoring and supervising the activities of one or more departments. Ensures that departmental goals are achieved by communicating objectives. Provides feedback to management regarding overall individual team member performance. Maximizes employee participation to achieve the desired team approach. Maintains positive and cooperative attitudes to ensure company and customer satisfaction. Responsible for motivating employees to their highest potential. Develops departmental personnel to enhance skills, improve responsiveness, and promote business growth.

Duties & Responsibilities:

• Receives assignments in the form of objectives goals to meet BU needs. Project work will focus on continuous process improvement, cost reduction, new machine installation/development, improvement of operational efficiency housekeeping, safety and Quality/ISO initiatives. Examples of these types of projects would be to reduce inventory in assigned department by 10% or to improve CRD for the entire customer base.
• Ensures that employees are at work on time, actively engaged in their assigned departments and conforming to established safety regulations.
• Ensures that all company policies are followed.
• Provides immediate performance feedback/counseling as required to resolve employee conflicts, assisting in short-term resolution of emergency situations (e.g., injuries) or safety issues, attendance issues, conduct, etc. In emergency type situations will make an independent decision on the course of corrective action.
• Administers direct supervisory responsibilities for manufacturing personnel, including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules.
• Ensures that time and attendance for assigned employees is accurate in data collection system.
• Will need to be able to handle multiple responsibilities at one time and must be able to deal effectively with people using a facilitative approach.
• Is instrumental in developing a flexible workforce.
• Works with other Operation Supervisors, Planners and Work Coordinators to ensure that departmental goals are achieved.
• Works with various support functions (e.g., Operations Manager, Engineering, maintenance, etc.) to resolve production problems and will assist in troubleshooting.
• Studies production schedules and will estimate worker-hour requirements for completion of job assignment.
• Coordinates and executes established activities of department (s) to ensure that goals are met.
• Provides feedback to Engineering and management on equipment operation and production effectiveness (road blocks and positives).
• Responsible for completing monthly status reports pertaining to manufacturing/production, employee performance/conduct and process flow. These status reports will include an analysis of injuries, CRD, quality, inventory, housekeeping, throughput, and scrap based on monthly numbers.
• Will monitor their department efficiency and throughput utilizing feedback from SAP reports that report actual vs. routed. Same for material usage and scrap.
• Any other relevant duty as assigned by the Mgmt.

Types of Decisions:

• Deviations from established departmental schedules as needed
• Quality decisions
• Work assignment decisions based upon manpower levels, production plan and equipment status
• Make judgment call on overtime needs
• Make time off decisions
• Decisions or Problems referred to Operations Manager

Corrective Actions - Suspensions and Terminations

Contacts:

• Internal: Contact is made with Business Unit Managers for effectiveness. Contact is made with Operations managers for effectiveness, operations plan, goal numbers, CRD and corrective action; provides feedback of any issues requiring attention or resolution. Contact is made with Human Resources for policies and personnel issues. Contact is made with Engineering Staff and Management for equipment operation and production effectiveness. Contact is made with Planners for resource planning, production schedules, overtime, etc.
• External: Contact is made with Customers and Suppliers for deliveries, returns, quality related issues.

Qualification & Experience:

• Bachelors in related curriculum such as Engineering with 8-10 years of related experience.
• Diploma with 10-12 years of related experience.

Skills Required:

• Include demonstrated competencies and physical, mental, & interpersonal skills.
• Preferred proficiency in SAP as it relates to time and attendance, material transactions, etc.
• Must have excellent communication/leadership skills.
• Must have excellent people skills and have strong potential for strong leadership development.

Commscope is an Equal Opportunity Employer.