Work Schedule
Environmental Conditions
Job Description
Position Summary:
Our Inside Sales Supervisor is responsible for managing a team of inside sales professionals who sell clinical laboratory products and services into acute and non-acute markets primarily by using the telephone; but also using email, Internet, and other technology within a defined territory. This role will be responsible for creating a culture to support the mentoring of new team members by existing team members. This role will also drive commercial accountability with the team across all metrics and marketing initiatives. The Inside Sales Supervisor will be responsible for ensuring the team has effective customer relationships, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts. The Inside Sales Supervisor will complete account planning and forecasting, analyze reports to drive business decisions. Additionally, the role will manage performance through KPIs and ensure the effective use of available sales tools and processes, especially Salesforce.com.
Key Responsibilities:
• Ensure the team executes strategic initiatives that are set by the Senior Manager of the Inside Sales team • Drive established sales strategies to meet plan and expand business within assigned territories; ensure team maintains a pipeline of opportunities to meet or exceed sales objectives • Deliver performance evaluations holding the team accountable for performance metrics and utilization of sales technology • Manage team to maintain effective customer relationships with purchasing, lab managers and end users within assigned territory • Leverage available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources • Work with the Sr. Manager of Inside Sales to research competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data in the business plan; introduces new products and services • Show initiative to develop programs to drive growth despite economic conditions. • Manage pricing within territory to control profitability • Manage overall performance of team members • Maintain accurate reporting, records, and files necessary for proper management of region • Positively represent Thermo Fisher Scientific at all times throughout customer locations
Minimum Requirements/Qualifications:
• 5 years of sales experience, preferably in the clinical laboratory industry • Bachelors degree, preferably in the sciences or equivalent work experience. • Prior Supervisor/Management experience preferred • Experience with Salesforce.com • Excellent interpersonal, oral and written communication, and presentation skills • Proven record of leadership in establishing goals and achieving results • Computer proficiency in MS Office and the internet; Excel-must demonstrate intermediate to advanced Excel skills • Must deliver excellent customer service • Must possess the organizational skills to multi-task and meet deadlines as needed • Must be willing to travel up to 25% • Demonstrates the Thermo Fisher values (The Four Is) - Integrity, Intensity, Innovation, and Involvement
Compensation and Benefits
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.
If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.
Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.