Supervisor - Inside Sales

WESCO

Norwood, MA

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JOB DETAILS

SKILLS

Accounts Receivable, Administrative Skills, Analysis Skills, Budget Management, Business-to-Business (B2B), Coaching, Communication Skills, Computer Skills, Credit and Collections, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Disciplinary Action, Distribution Services, Electricity, File Management, Fortune 500 Customers, High School Diploma, Inside Sales, Interpersonal Skills, Leadership, Logistics, Mentoring, Order Processing, Performance Reviews, Persuasion Skills, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Quality Metrics, Records Management, Resource Management, Return Merchandise Authorization (RMA), Sales, Sales Management, Sales Strategy, Sales Training, Staff Development, Strategic Planning, Supply Chain, Team Player, Time Management, Training/Teaching, Trend Analysis, Willing to Travel, Word Processing, Writing Skills

LOCATION

Norwood, MA

POSTED

Today

As the Supervisor - Inside Sales, you will assist branch management in the formulation of sales strategies and execute, plans and budgets to grow accounts, margin, and recruit new customers. You will provide leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality. You will maintain positive employee morale while servicing customer base in an economical way. 

Responsibilities:

+ Provides immediate supervision of inside sales and counter personnel. 

+ Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette. 

+ Takes leadership and direction from branch management and communicates to employees. 

+ Assists with team workload distribution. 

+ Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions. 

+ Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity. 

+ Serves as liaison with suppliers for return authorizations. 

+ Directs credit management in extension of credit and collection of accounts receivable le claims and deductions. 

+ Provides and organizes product training for team and vendors. 

Qualifications:

+ High School Degree or equivalent required; Bachelors’ Degree preferred

+ 5+ years required of inside sales experience               

+ Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources

+ Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

+ Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology

+ Strong verbal, written, analytical, persuasion and interpersonal skills

+ Excellent communication and computer skills

+ Effective time management

+ Demonstrate teamwork, leadership, and flexibility

+ 2 years preferred of sales supervision and department site P&L

+ 3 years of electrical experience preferred

+ Ability to travel 0% - 25%

#LI-CP1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._

_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

_This posting is for a current, active vacancy intended for immediate hire._

About the Company

WESCO

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