Operations Supervisor

Location: Austin, TX (Lakeline Area)
Schedule: Training onsite daily; transitions to a hybrid schedule upon successful completion of training
Employment Type: Contract

Overview

We are seeking an experienced Operations Supervisor to lead a team supporting insurance operations, renewal processing, and client service activities in a fast-paced, high-volume environment. This role is responsible for overseeing daily operations, managing team performance, ensuring service level expectations are met, and driving continuous process improvement initiatives.

The ideal candidate is a strong people leader who enjoys coaching and developing employees, analyzing workflows, solving operational challenges, and collaborating with stakeholders to deliver an exceptional client experience. This position offers the opportunity to support a growing organization while helping shape operational excellence and team success.

Key Responsibilities

Team Leadership & Performance Management

• Supervise and support a team responsible for operational processing, renewal coordination, and documentation activities
• Monitor team productivity, workload distribution, quality, and service levels
• Provide coaching, mentoring, and performance feedback to team members
• Develop employees into high-performing contributors through ongoing training and support
• Foster a positive, collaborative, and engaged team environment

Operations Management

• Oversee day-to-day operational activities to ensure accuracy, efficiency, and timely completion of work
• Manage workflow planning and resource allocation to meet business objectives
• Identify process improvement opportunities and lead initiatives to increase operational efficiency
• Monitor operational metrics, analyze trends, and provide reporting to leadership
• Ensure compliance with operational policies, procedures, and professional standards

Client & Stakeholder Support

• Partner with internal teams and stakeholders to improve service delivery and client experience
• Build strong relationships with colleagues across multiple locations and departments
• Participate in stakeholder meetings and operational review sessions
• Manage escalated inquiries, service concerns, and operational issues as needed
• Ensure clear, professional communication with both internal and external stakeholders

Risk & Compliance

• Maintain a strong operational control environment
• Ensure adherence to company policies, compliance requirements, and quality standards
• Identify and escalate operational risks when appropriate
• Support change management initiatives and organizational transformation efforts

Qualifications

• Strong leadership, coaching, and team development skills
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Experience managing workloads, service levels, and operational performance metrics
• Intermediate Microsoft Office skills, including:
  • Excel (formulas, reporting, pivot tables)
  • PowerPoint
  • Outlook
• Strong problem-solving and critical-thinking skills
• Ability to adapt to changing business priorities and operational needs

Preferred Experience

• 5+ years of professional work experience
• 3+ years of leadership, supervisory, or team lead experience
• Experience within insurance, financial services, professional services, or operations environments
• Commercial insurance experience preferred
• Experience supporting remote teams and cross-functional stakeholders
• Experience with process improvement, operational excellence, or change management initiatives
• Bachelor's degree preferred

Work Environment

• Fast-paced, team-oriented operations environment
• Significant interaction with internal stakeholders and client-facing teams
• Opportunity to lead operational improvements and support business growth
• Initial onsite training period required, followed by a hybrid work schedule based on performance and business needs

Ideal Backgrounds

Candidates may come from roles such as:

• Operations Supervisor
• Team Lead
• Operations Manager
• Client Service Supervisor
• Insurance Operations Lead
• Processing Supervisor
• Business Operations Supervisor
• Service Delivery Supervisor
• Commercial Insurance Team Lead
• Operations Coordinator (with leadership experience)

This role is ideal for a hands-on leader who enjoys developing people, improving processes, and ensuring operational excellence while delivering a high-quality client experience.


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