Supervisor (Insurance Operations)

Pay Rate: $30-35 per hour

• Duration: 4 Months
• Work Mode: Training onsite daily; would move to hybrid model once training is complete
• Location: Austin, TX

Responsibilities:

• Manage resource planning, monitor workflows, oversee day-to-day operational activities, and measure and report on team productivity and individual performance.
• Provide feedback and coaching for managers and non-managers to ensure a productive and engaged team.
• Lead or participate in stakeholder engagement sessions and work in partnership with brokers to improve the client experience.
• Maintain a controlled risk environment and ensure compliance with business Professional Standards and Operation team Policies and Procedures.
• Manage escalated calls, complaints, questions, and queries as necessary and oversee the complaints management system.
• Provide coaching, mentoring, and support to Operations team Executives on systems, documentation, and reporting.
• Supervise operations specialists supporting clients with renewal coordination and document creation.
• Build relationships with colleagues from multiple remote offices and drive continuous improvement.
• Communicate feedback within the team and supported offices, identify trends, and resolve escalated service issues.

Requirements:

• Strong communication skills for effective verbal and written communication with remote client teams.
• Good organizational and time management skills to multi-task and work effectively under pressure.
• Intermediate Microsoft Office proficiency, including basic Excel formulas, pivot tables, PowerPoint, and Outlook.
• Managerial aptitude with a desire to coach, mentor, and develop the team.
• Ability to work and adjust in a fast-paced and dynamic environment.

Preferred Skills:

• 5 years of total work experience, with 3 years in insurance or financial services.
• 3 years of prior lead or supervisory experience preferred.
• Bachelor’s Degree.
• Experience in Commercial Lines Insurance.
• Experience with change management to guide teams through organizational changes.