Supervisor, IT Distribution Operations

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Supervisor, IT Distribution Operations

The Supervisor, IT Distribution Operations ensures the technology that supports APS's energy distribution systems runs reliably, securely, and cost‑effectively. This role leads a team responsible for keeping critical applications performing at a high level while continuously improving how technology supports day‑to‑day operations. In addition to strengthening system reliability and operational efficiency, this role is accountable for managing the department budget-aligning technology investments with business priorities, controlling costs, and ensuring resources are used responsibly to support APS's mission of delivering safe, dependable power to the communities we serve.

What Your Day Would Be Like:

• Lead and support a team providing daily application support and system enhancements for energy distribution operations.
• Oversee the department budget by planning, monitoring, and managing technology spend to ensure effective use of resources and cost control.
• Resolve operational issues by identifying root causes and implementing practical, sustainable technology solutions.
• Support the rollout of new systems and enhancements that improve business processes, reliability, and performance.
• Guide system integration efforts so new and existing technologies work together within APS's overall IT architecture.
• Drive efficiencies and continuous improvements that increase team productivity, reduce costs, and strengthen operational outcomes.

Who We're Looking For:

• Experience leading or supervising an IT support or application team in an operational environment.
• Strong understanding of supporting, integrating, and improving business applications and technology systems.
• Experience managing budgets or technology resources, with the ability to balance cost, performance, and business needs.
• Proven problem‑solving skills with the ability to identify issues and implement effective, customer‑focused solutions.
• A collaborative leader who promotes accountability, knowledge sharing, and continuous improvement.
• Commitment to delivering reliable service and positive outcomes for internal customers and the communities APS serves.

Minimum Requirements

Supervisor, IT Distribution Operations

• Bachelors degree in Computer Science, Business or other job related field from an accredited college or university
• plus eight (6) years progressively responsible directly related experience in area/s of assignment is required to obtain an advanced understanding of information and/or communication systems, operating systems, network communications, equipment and infrastructure.
• In lieu of Bachelors degree, a combination of education and experience equaling 10 years is required.
• Demonstrated leadership skills required.
• Experience in the development, integration, and support of information systems applications, distributed environments, network architecture and sub-systems, distributed server architectures across platform interfaces.
• Experience in information systems methodologies, systems guidelines and architectures, and technologies.

Preferred Special Skills, Knowledge or Qualifications:

• Demonstrated high quality oral, written and presentation communication skills; interpersonal and people management skills; and demonstrated experience in project management. Strong interpersonal savvy in dealing with all levels of management and front-line personnel.
• Recognizes that different levels of personnel require different forms, frequency, and channels of communication. Overall understanding of the companys organizational and operating structure.
• Familiarity with business units supported by IT and the services they deliver.
• Excellent teamwork and collaborative skills.
• Experience with Distribution line of business applications and electrical engineering background is preferred.

Major Accountabilities

1) Leads the day-to-day activities of a team in the delivery and maintenance of quality information to support energy distribution operations business processes that conform to IT guidelines and architectures.

Ensures 24*7 application support for ADMS (Advanced Distribution Management System) mission and business critical systems. Ensures preferred technical architecture and business requirements are balanced to provide effective systems solutions, sound architecture, and cross-system integration objectives.

2) Leads the team in the resolution of technical issues by identifying, recommending and implementing appropriate solutions.

3) Manages work group costs within approved budget.Continually works to improve department work processes.

4) Supports unit level strategic plans that align with corporate and Information Technology plans.

Supports client planning process and prioritization for systems technology implementation.

Assigns, directs, facilitates, reviews and approves unit work activities to ensure effectiveness and productivity of the work unit.

Maintains knowledge and understanding of business processes.

Leads work activities to meet client expectations

5) Develops and retains a highly skilled technical team by implementing performance management program and ensuring staff has the technical and business skills to support the objectives of the organization.

Develops team and guides their efforts to continually improve the delivery of system solutions.

Provides feedback, coaching and training and development opportunities to create a high performing team.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energys Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, U.S. Export Control Laws). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. Green Card Holder), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates (Pinnacle West) maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Home based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.