The Regional Accounts Supervisor oversees the day-to-day A/R operations for a specific region, ensuring consistent execution of pursuit strategies including the review of account activity, and the resolution of disputes and escalations. This role manages a regional team of A/R Specialists and Lease Analysts.
Key Responsibilities:
Supervise A/R Specialists and Lease Analysts in managing tenant accounts and pursuit activities.
Review open balances and ensure appropriate pursuit strategies are applied.
Support dispute resolution and coordinate with internal departments as needed.
Review MRI status flags and ensure consistency with SOPs.
Assist in preparing collections packets and liaising with external agencies.
Support A/R meetings and reporting efforts.
Maintain documentation standards and support system enhancements.
Contribute to process improvement initiatives and support implementation of system enhancements.
Qualifications:
Bachelor's degree in Business, Real Estate, or related field
At least 4 years of experience in A/R, collections, or real estate operations
Experience in dispute resolution and financial documentation
Familiarity with MRI and Salesforce preferred
Experience with people management
Must have strong organizational and coordination skills
Must be an effective communicator and collaborator
Must be detail-oriented with financial accuracy
Must be able to manage priorities and support team performance
Embraces a technology-forward mindset with strong curiosity for merging tools, AI in particular, bringing forward-looking perspective that inspires innovative solutions.
Kimco Realty is an Equal Opportunity Employer - Veteran/Disability