Supervisor, Loan Operations Support

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!

Benefits Offered by CoBank

• Careers with a purpose
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

At CoBank, the Supervisor of Loan Operations Support will be leading a team of Loan Operations Analyst responsible for serving as a liaison for Loan Operations with Controllers, Special Assets, and Credit Divisions, and provides daily monitoring and reconciliation of data that impacts the Loan Servicing system's General Ledger and regulatory reporting. This team, and the Supervisor specifically, will play a key role in partnering with our Product Team to ensure Loan Operations understands the technical direction of the systems we interact with and serves as SMEs as needed. The Supervisor is responsible for the accuracy and effective execution of servicing support activities performed by their team and in support of the broader department, ensuring compliance to CoBank's policies and procedures, designed to provide outstanding customer service and maintain the soundness of CoBank's financial statements.

• Manage workflow and balance department workload to ensure assigned activity is processed within the expected time frames and Service Level Agreements, meeting or exceeding client expectations.
• Maintain a sound operating environment ensuring transactions are processed accurately, are properly documented and approved in accordance to documented policies and procedures.
• Provide guidance and direction to the team utilizing in-depth knowledge of CoBank processes and Loan Operations principles.
• Provide subject matter expertise representing Loan Operations on division or enterprise level projects.
• Responsible for managing and oversight of CoBank’s non-accrual portfolio, financial reporting, and General Ledger monitoring and reconciliation requirements.
• Oversees department reporting and analytics, including but not limited to ACBS, PeopleSoft, CoStar/DMF Tableau, DataMart, and LANSA Client data platforms.
• Supervise staff: set and communicate performance standards, monitor performance, and provide ongoing communication and coaching and recommend personnel appropriate actions.
• Monitor and report activity volume, performance metrics, Service Level Agreements and key performance indicators; correct problems, identify trends and recommend and present opportunities for improvement.
• Leverage the team’s subject matter expertise to support the business needs such as user acceptance case writing and execution, support of the SAFe Agile Framework in story writing, working with developers in brainstorming and troubleshooting solutions, and support.

• High school diploma or GED required

• 8 years of relevant experience with general commercial, non-accrual, and General Ledger accounting practices, data mining and reporting, as well as excellent customer service and written communication skills. required
• 5 years of personal computers and software applications such as word processing and spreadsheets, and query and data management tools such as LANSA Client, Tableau, and/or Datamart or other data query tools. required

The typical base pay range for this role is between $90,900 - $111,800. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance. The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

REASONABLE ACCOMMODATION

We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

CoBank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.