Supervisor

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organizations programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What it's really like to join our agency…

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We've made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer very low monthly costs for medical insurance! Dental, vision and life insurance premiums paid by Five Keys and various pre-tax flexible spending accounts and retirement account 403b. Generous time off. Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs. Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment. FREE access to wellness-related apps, Employee Assistance Program and a comprehensive mental health care platform for you and your dependents.

JOB SUMMARY

The Supervisor position reports to the Program Manager and is accountable for the field supervision of the Downtown Street Clean Team and all deliverables listed on the city contract for that program, including supervising crews, driving a truck with mounted equipment, overseeing equipment maintenance and ensuring crew safety.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are a dedicated and experienced Supervisor, willing to oversee the Downtown Street Clean Team, aimed at maintaining safe, clean, and accessible sidewalks and right-of-ways within designated service areas.

JOB DUTIES AND RESPONSIBILITIES

• Drives truck with mounted water pressure and other equipment to locations throughout the city
• Organizes staff and equipment to maximize efficiency at job sites
• Assigns workers to crews and assigns crews to specific projects
• Maintains a clean driving record, insurance coverage, and the ability to be accepted under the organization's policy-MVP
• Provides daily pre-job technical and safety instructions and work locations specific information to team members
• Maintains continuous availability by cell phone during normal work hours for technical instructions and emergencies
• Conducts and documents daily staging safety meetings, including preparation for hazards specific to work locations and any applicable seasonal safety hazards
• Ensures all crew members report to work dressed appropriately to protect themselves from exposure to usual and or/or predictable physical and environmental conditions found in workplace
• Enforces organization's policy for any crew members who are in violation of safety protocols, including dress code
• Ensures Personal Protective Equipment (PPE) is worn by supervisor and all crew members while working
• Ensures that crew members remain properly hydration and that breaks are taking throughout the day as require for legal compliance and safety
• Uses strong interpersonal skills to work with team members and give instructions
• Facilitates team training and provides safety instructions before team deployment
• Manage administrative duties that are assigned by the Program Manager
• Inspects street and other work areas and provides technical instructions to crew members as needed
• As needed, responds to citizen request and complaints
• Works with the Program Manager to identify areas of interest and work assignments
• Informs Program Manager of any equipment issues and schedules routine maintenance as needed
• Assists with new processes, program improvement and training for DSC Team
• Perform other program related tasks and duties as needed or requested
• Other duties as assigned

KNOWLEDGE AND SKILLS

• The ability to effectively communicate verbally and in writing and deliver clear instructions to members of the team
• Able to safely drive truck with mounted equipment
• Able to work outdoors in all weather conditions (hot, cold, light rain)
• Able to work effectively with team members from diverse backgrounds
• Possess strong interpersonal skills and the ability to relate well with co-workers, staff, leadership, community members and partners in a courteous, professional manner
• Strong ability to work independently and follow directions
• Skilled at remaining task and goal oriented
• Ability to maintain strong and appropriate boundaries
• Meet deadlines, Adapt well to changes
• Ability to problem solve and resolve questions or concern

EDUCATION AND WORK EXPERIENCE

• Previous experience in program management, preferably in urban cleanliness or community development initiatives
• Lived experience previously incarcerated or homeless is a plus
• Experience working with vulnerable populations and implementing workforce development programs is desirable

PHYSICAL REQUIREMENTS

• To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Frequent talking and hearing conversations
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items that weigh up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities

WORK ENVIRONMENT

• Moderate to high noise level, including noise caused by the use of tools and machinery
• Work environment varies from site to site
• Some personal safety risk working in underserved communities
• Outdoor conditions which weather variations from cold weather, including rain, hail, etc., and hot conditions when temperatures may be in excess of 100 degrees
• Operation of truck with pressure washers mounted

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).