POSITION SUMMARY
The Quality Supervisor oversees Team Coordinators and a large group of Quality Technicians in a highly technical, mission‑critical, 24/7 manufacturing environment. This role ensures consistent quality performance across all shifts, manages personnel scheduling and training, coordinates Factory Witness Tests for customers, and drives defect reduction through data-driven analysis and continuous improvement.
ESSENTIAL DUTIES & RESPONSIBILITIES
Leadership & Workforce Management
- Lead in identification and demonstration of safe work performance.
- Supervise Team Coordinators and Quality Technicians across 24-hour operations.
- Develop and maintain shift schedules to ensure full facility coverage.
- Manage staffing adjustments, PTO, overtime planning, and emergency coverage.
- Schedule and track employee training, certifications, and competency development.
- Ensure personnel are trained on test standards, inspection methods, and quality software tools.
Quality Systems & Compliance
- Ensure compliance with ISO 9001 and internal quality management systems.
- Oversee documentation of inspections, test results, nonconformances, and corrective actions.
- Maintain audit readiness and support internal and external audits.
Factory Witness Testing & Customer Support
- Schedule and coordinate Factory Witness Tests (FWT) with customers.
- Prepare test environments, documentation, and personnel for customer visits.
- Train and support employees on FWT standards, protocols, and required software systems.
- Serve as the quality liaison during customer audits and test activities.
Technical Oversight & Problem Solving
- Lead real-time containment, investigation, and resolution of quality issues.
- Collaborate with Engineering and Production on process changes and new product introductions.
- Ensure calibration and functionality of inspection and testing equipment.
Defect Tracking, Analysis & Reporting
- Track and analyze defects, scrap, rework, and process deviations.
- Prepare and present defect trends and improvement opportunities to manufacturing & facility leadership.
- Identify systemic issues and drive corrective and preventive actions using structured problem-solving tools.
Continuous Improvement
- Lead or participate in Lean, Six Sigma, and root cause analysis activities.
- Support cross-functional kaizen events and quality improvement initiatives.
- Reinforce process discipline, standard work, and quality expectations.
Communication & Coordination
- Serve as the primary quality contact for shift operations.
- Ensure effective shift handoffs and communication of quality priorities.
- Provide clear, data-driven updates to leadership and cross-functional teams.
QUALIFICATIONS
- Previous manufacturing & quality experience; supervisory experience strongly preferred.
- Strong knowledge of quality systems and technical specifications
- Excellent leadership, communication, and decision-making skills.
COMPETENCIES
- Technical aptitude and ability to interpret complex drawings and test data.
- Strong analytical and data presentation skills.
- Effective leadership in fast-paced, high-pressure environments.
- Commitment to safety, quality, and continuous improvement.
PERFORMANCE INDICATORS
- Shift coverage reliability and training completion rates.
- Accuracy and timeliness of Factory Witness Test scheduling and execution.
- Reduction in defects, scrap, and rework.
- Quality metric reporting clarity and effectiveness.
- Team engagement, capability growth, and audit performance.
WORK SCHEDULE REQUIREMENTS
- This individual is expected to work the hours necessary to fulfill the responsibilities of the role. This may include evenings, weekends, holidays, on-call coverage, and work outside normal business hours as required to support operational, customer, and business needs.