Supervisor Monitor Technician - Telemetry

Summary:

The Supervisor Monitor Technician assists the Director with daily operational duties of the units, scheduling, onboarding, 6-month conversations, interviewing, managing staff and coordinating care throughout the hospital working with multiple departments as well as outlying ministries. This role assists with management of financial and human resources to ensure services meet established quality and productivity standards. This role provides feedback and assistance concerning staff development as well as associate performance and satisfaction.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Provides support and input into hiring, firing and disciplinary/corrective action.
• Assists in arbitrating differences as needed.
• Identifies actual and potentially unsafe patient care practices, reports them in the designated manner, and suggests alternatives.
• Performs other duties as assigned by leadership.

Human Resources Management

• Evaluates and specifies the critical resources required to accomplish the team's objectives.
• Initiates requests for required resources based on staff competency.
• Allocates team resources responsibly and equitably within the scope of labor laws.
• Discovers opportunities to improve resource utilization.
• Resolves conflicts in a wide variety of situations.
• Adjusts management and personal style to fit the needs of different people and different situations.
• Explores motivational factors and tailor's motivational efforts to individual needs and situations for the department.
• Conducts evaluations on personnel performance at the workplace and recommends improvement plans.
• Coaches others on operating personnel management systems and their processes.
• Manages day-to-day labor needs by maintaining optimum staffing levels.

Relationship Management and Influencing Behaviors

• Applies principles of crisis management to identify issues that require immediate attention, handle situations as necessary, and manage conflict.
• Mentors and coaches staff.
• Encourages participation in professional organization.
• Embraces principles of self-awareness.
• Fosters a healthy work environment and encourages stress management.
• Promotes Diversity and team dynamics and understands the components of cultural competence as they apply to the workforce.
• Capitalizes on differences and maintains an environment of fairness to foster highly effective work groups.

Performance Improvement/Safe Practice/Quality Care/Regulations

• Monitors and promotes workplace safety requirements resulting in positive patient outcomes.
• Promotes and communicates patient information effectively across the continuum of care.

Leadership

• Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
• Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence.
• Manages own behaviors during interactions, such as feedback giving, to shape workplace events.
• Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity

Clinical Performance Improvement

• Shares experiences with process performance improvements across multiple areas.
• Recognizes recurring and difficult problems and explores new or innovative solutions.
• Leverages technology to facilitate the sharing of clinical performance or outcomes data.
• Creates mechanism for ensuring quality and performance measures are understood and valued by staff
• Implements and supports improvement initiatives at the unit level.

 Clinical Policies and Standards

• Monitors different types of clinical practice to ensure compliance with standards and their impact on the organization.
• Informs others on advanced clinical standards and policies across medical specialties.
• Collaborates with other functions in establishing and documenting joint standards.
• Participates in the development of clinical policies and practices.

 Healthcare Policy and Ethics Compliance

• Shares experiences with addressing diverse problems in healthcare policy compliance.
• Demonstrates best practices for dealing with complex compliance or non-compliance situations.
• Guides others in making correct decisions when faced with ethical dilemmas.
• Supports and coaches on mechanisms that encourage attention to compliance issues, all clinical activities.

 Healthcare Regulatory Environment

• Implements programs as needed to comply with diverse healthcare laws or regulations.
• Monitors regulatory compliance of all healthcare practices in preparation for external audits to ensure no violations.

Job Requirements:

Education/Skills

• Associate’s Degree required
• Bachelor’s Degree in leadership or related field preferred

Experience

• 4-6 years of healthcare experience preferred
• 0-2 years of Lead or Supervisor experience preferred

Licenses, Registrations, or Certifications

• EKG Certification preferred

In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time