Supervisor of Operations-Shipping

Essential Duties and Responsibilities

Leadership & Workforce Management

• Supervise, coach, and develop Warehouse Attendants and Operators to ensure safe, efficient, and compliant operations.
• Assign, prioritize, and monitor daily work activities, including interpreting work orders and allocating resources to meet operational requirements.
• Lead employee onboarding, training, performance management, career development, and corrective action processes in accordance with company policies and standards.
• Foster a culture of safety, accountability, teamwork, and continuous improvement throughout the terminal.
• Provide operational leadership during abnormal events, troubleshooting shipping and logistics issues and coordinating incident response and investigations as required.
• Ensure adherence to established quality standards, company policies, operating procedures, and site-specific requirements.
• Promote employee engagement through regular communication, coaching, and recognition of individual and team performance.

Warehouse & Terminal Operations

• Direct and coordinate all warehouse and terminal activities, including the receipt, transfer, storage, inventory management, and shipment of bulk liquid products.
• Maintain comprehensive knowledge of company policies, operating procedures, customer requirements, and applicable regulatory obligations to ensure safe and compliant operations.
• Execute operational activities in accordance with management directives, standard operating procedures, and business objectives.
• Organize and prioritize daily work activities while effectively balancing short-term operational needs with long-term projects and initiatives.
• Conduct regular field observations, operational audits, and Management by Walking Around (MBWA) activities to evaluate performance, identify gaps, determine root causes, and implement corrective actions.
• Identify and implement process improvements that enhance safety, productivity, reliability, customer service, and cost efficiency while supporting budget objectives.
• Monitor terminal equipment performance and assist with troubleshooting and coordination of maintenance activities to minimize operational disruptions.
• Support customer, regulatory, and internal audits by preparing documentation, facilitating inspections, and implementing corrective actions as needed.
• Ensure compliance with all applicable federal, state, local, and company regulations, policies, and procedures.
• Promote and maintain Good Manufacturing Practices (GMP) and quality assurance standards throughout terminal operations.
• Perform routine inspections and audits of production orders, inventory transactions, packaging operations, and shipping activities to ensure accuracy, quality, and compliance.
• Verify proper operation and calibration of filling and packaging equipment to ensure accurate product volumes and weights.
• Audit bulk and packaged product shipping processes to ensure adherence to customer specifications and transportation requirements.
• Provide leadership coverage for operational management roles as required.

Communication & Cross-Functional Coordination

• Actively contribute to the achievement of terminal goals and objectives by communicating progress, challenges, recommendations, and action plans to management.
• Maintain effective communication with terminal personnel to ensure alignment on priorities, operational requirements, and business objectives.
• Develop and maintain productive working relationships with customers, carriers, regulatory agencies, contractors, and internal departments, including EH&S, Human Resources, Commercial, Engineering, Procurement, Accounting, and Customer Service.
• Collaborate closely with EH&S and Human Resources personnel to support compliance, workforce development, and labor-related support.
• Develop and implement sustainable processes and procedures that eliminate recurring operational, asset reliability, and performance-related issues.
• Champion the terminal's safety culture by actively participating in safety programs, audits, observations, and improvement initiatives.
• Provide operational support and cross-functional coverage for key business functions, including customer service, inventory control, quality control, and shipping coordination.
• Ensure a clean, organized, and safe work environment by enforcing housekeeping standards, proper tool storage, use of personal protective equipment (PPE), and prompt reporting and containment of safety or environmental incidents.
• Promote a positive, professional, and customer-focused work environment for employees, contractors, and visitors.
• Perform other duties and special projects as assigned by management.