As the Supervisor - Operations, you will lead warehouse operations and inventory control activities to ensure safe, efficient, and accurate execution across receiving, picking, packing, shipping, wire cutting, and light assembly functions. You will supervise, coach, and develop a team while driving inventory accuracy through cycle counts, audits, reconciliations, and discrepancy resolution. Partnering closely with warehouse teams, you will maintain inventory integrity, ensure timely transaction processing, and enforce compliance with safety, quality, audit, and company standards. By analyzing inventory and operational KPIs, you will identify improvement opportunities, enhance productivity, reduce errors, and support exceptional customer service. Reporting to a Manager or Senior Manager Operations, you will help develop processes and foster a culture of accountability, continuous improvement, and operational excellence.
Schedule: Monday-Friday, 8:00am-5:00pm, with flexibility to support business needs
Responsibilities:
- Coordinate employee work assignments to achieve inbound and outbound service requirements
- Direct achievement of performance objectives related to productivity, quality, service, and safety
- Monitor workflow, work completed, error rates and related metrics and takes corrective action
- Ensure procedures are observed, implemented, and enforced
- Confirm quality and inspection process is accurate and excess costs are eliminated
- Ensure safe working environment and follows safety regulations
- Maintain accurate time, attendance, and performance management records
- Maintain positive employee relations and morale
- Recommend performance management actions
- Assist in developing and documenting warehouse processes
- Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
- Process returned merchandise
- Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
- Develop and implements training certification programs and ensures warehouse employees receive training
Qualifications:
- High School Degree or Equivalent required
- Fork Lift Certification preferred
- 3 years warehouse and distribution operations experience
- 1 year experience leading warehouse associates
- Intermediate to advanced Excel experience highly preferred
- Ability to operate a forklift or have the ability to obtain a forklift certification
- Strong knowledge of inventory control processes
- Knowledge of electrical, construction or mechanical products
- Strong communication and interpersonal skills
- Strong time management skills
- Basic computer skills
- Attention to detail
- Ability to learn and use business planning systems
- Resolve problems in a timely manner under stressful situations
- Comfortable working in a team environment
- Ability to operate hand and power tools and equipment
- Ability to anticipate and prepare for customer needs
Physical Expectations:
- Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
- Work may require excessive bending or stooping.
- Employee required to climb ladders.
- Employee required to use hand tools.
- Employee uses heavy machinery (e.g., forklift, etc.).
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