Job Description
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Job Title: Supervisor, Operations - MSG
Posting Start Date: 10/5/26
Job Description:
Job Details
Salary Range: $86,000 to $100,000
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
#LI-HA1.
#LI-onsite.
Primary Role
- Responsible for all activities involving the operations and maintenance of the water/wastewater distribution and collections system.
- Supervisory responsibilities for employees.
- Develops processes for daily staff work functions, oversees use of operational and maintenance information.
- Leads implementation of Environmental, Health and Safety programs.
Key Accountabilities
- Schedules, coordinates and provides field supervision of staff involved in operational and maintenance activities of water/wastewater distribution and collections system.
- Provide for the training of assigned personnel in work methods, use of tools and equipment, and safety practices.
- Orders materials and supplies for routine operations, and preventative and emergency maintenance.
- Maintains records and prepares reports.
- Assist in the development of departmental standard operating procedures and emergency response plans and procedures.
- Performs other related functions as assigned.
- Conducts performance evaluations of assigned subordinate personnel.
- Participates in hiring, and disciplinary actions of assigned subordinate personnel in accordance with company policies.
- Follows Company Environmental, Health and Safety Policies, and reports unsafe conditions to supervision immediately.
Knowledge/Skills
- Able to perform routine maintenance and servicing standardized water / wastewater process control, monitoring, and compliance sampling and testing.
- Able to prepare and maintain accurate paperwork such as records, logs, orders, surveys and routine reports as directed.
- Able to communicate effectively will all levels of the organization.
- Computer literate; MS Word, MS Excel, GIS and CMMS systems.
- Able to perform accurate mathematical calculations related to this position.
- Able to plan, schedule, prioritize, and coordinate work within assigned work area.
- Able to respond to emergencies.
- Able to establish effective working relationships with employees, supervisors, customers, and the general public.
- Able to work in a team environment
- Knowledge of techniques, equipment, facilities, materials, methods, and procedures used in operations, maintenance, construction, and mechanical repair of water/wastewater distribution and collections system.
Experience/Education
- Degree in sanitary, chemical, civil, electrical or mechanical engineering, public or business administration or other equivalent degree preferred. Additional qualifying experience may be substituted for the degree on a year for year basis.
- Completion of management class (labor laws, people management, development plans, etc.).
Travel Requirements
- Travel to various worksites.
Certifications & Licenses
- Must possess a valid state (of residence) driver's license.
- Must possess system required operational license or the ability to obtain within one year.
- State specific water operator license.
Work Environment
- Both office and field environment.
- Must be physically able to work indoor or outdoor work during seasonal heat and cold, or other adverse weather conditions.
- Must be physically able to work in confined space environments.
- Must be physically able to wear a respirator.
- Must be physically able to remain alert and attentive to job requirements and co-workers.
- In addition to American Water's pre-employment screenings, this position requires the ability to pass a Department of Defense background check for access to the military installation.
Competencies
Manages Complexity
Ensures Accountability
Directs Work
Develops Talent
Builds Effective Teams
Balances Stakeholders
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