Supervisor Operations Risk

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary:

This role leads and supports Operations Risk initiatives by coaching and guiding Specialists to strengthen controls and promote a consistent, well-governed operating environment. The position provides day-to-day operational guidance, supports staff development through training and feedback, and contributes to the interview process and employee development discussions as appropriate

Education and/or Experience:

• Bachelor's degree or a minimum of eight years directly related experience required
• Minimum four years experience in a banking retail function with related operational process experience required
• Experience with Salesforce CRM, DNA, and Tableau required.
• Certified Operational Risk Manager (CORM) certification preferred
• Working knowledge of applicable laws and regulations, practices, protocols, systems, and programs.

Job Responsibilities:

• Oversees daily QA activities across Operations Risk, ensuring issues are appropriately addressed and resolved
• Executes validation protocols, performs risk reviews, provides recommendations and documents findings across Retail and Contact Center channels
• Collaborates with cross-functional teams to determine validation requirements, troubleshoot issues, and improve processes.
• Establish and monitor departmental and individual goals for staff that are consistent with the Credit Unions strategic plan and annual objectives
• Reviews and validates Incentive Programs, escalates critical issues, and ensures timely resolution of identified deficiencies
• Develop, maintain, and enhance a comprehensive risk management approach aligned with departmental and organizational objectives
• Provides ongoing oversight of Retail and Contact Center initiatives and project rollouts, incorporating continuous risk assessment to support process improvement.
• Prepares and delivers operational communications to leadership on risk considerations and gaps for quality assurance findings
• Monitors operational performance trends and produces weekly and quarterly reports for management and senior leaders, including audit results, key trends, and remediation status
• Performs and ensures branch cash audits and quality reviews are completed for Retail branches; documents findings in standardized format to support reporting, analysis, and corrective action
• Develops and implements processes and procedure improvements to streamline workflows, address control gaps, and enhance Operations Risk procedures
• Performs all duties inherent in the role of a supervisor
• Performs other duties as assigned

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives.
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $36.00 - $43.00 per hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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