Supervisor, Outpatient Pharmacy Operations

Supervisor, Outpatient Pharmacy Operations

84850BR

Patient Services-Pharmacy

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Status

Full-Time

Standard Hours per Week

40

Job Category

Pharmacy,

Regular, Temporary, Per Diem

Regular

Pay Range

$65936-$105497.6 Annual

Office/Site Location

Boston

Remote Eligibility

Onsite Only

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Position Summary

The Supervisor, Outpatient Pharmacy Operations will work closely with pharmacy leadership to implement policies, enhance service delivery, and foster a culture of teamwork, safety, and family-centered care. This person will handle day-to-day leadership and operational oversight for Boston Children's Hospital's Outpatient Pharmacy, encompassing both retail and specialty services.

Key Responsibilities

• Supervises daily operations for retail and specialty pharmacy teams, ensuring adherence to all regulatory, safety, and hospital standards. Collaborates with pharmacists, technicians, and administrative staff to maintain high-quality standards in dispensing, delivery, and patient support.
• Coordinates staffing, scheduling, and task assignments to maintain efficient workflow and service coverage. Provides direct supervision to pharmacy technicians and pharmacy support specialists, fostering a collaborative and accountable work environment.
• Oversees prescription verification, fulfillment, and delivery processes to ensure accuracy, timeliness, and patient satisfaction.
• Ensures safe, efficient, and compliant pharmacy operations, including prescription processing, inventory management, patient coordination, and staff supervision.
• Monitors and optimizes inventory control, purchasing, and reconciliation processes in coordination with the Pharmacy Inventory and Logistics Coordinator.
• Responsible for staffing, workflow optimization, quality assurance, and training across both retail and specialty operations.
• Supports 340B program compliance, accreditation readiness (URAC, ACHC), and performance improvement initiatives, including collaboration with third-party administrators (TPAs) for split-billing reconciliation and audit readiness.
• Ensures operational compliance with URAC, ACHC, and Board of Pharmacy standards, participating in accreditation and inspection activities.
• Assists in the development and implementation of policies, procedures, and training programs that promote safety and efficiency.
• Analyzes performance metrics, identifies process improvement opportunities, and implements corrective actions as needed.
• Participates in hiring, onboarding, and competency evaluations of pharmacy staff.
• Serves as a liaison between pharmacy leadership, hospital departments, and external partners to coordinate patient and provider needs. Upholds and models BCH's values of respect, teamwork, safety, and family-centered care in all interactions.

Minimum Qualifications

Education:

• Bachelor's degree in pharmacy required; Doctor of Pharmacy (PharmD) preferred

Experience:

• Minimum of 3 years in a hospital outpatient pharmacy, one year of specialty pharmacy exp required
• Strong working knowledge of Epic Willow Ambulatory, 340B program operations, and third-party administrator (TPA) platforms required.
• Familiarity with URAC/ACHC accreditation, USP standards, and state Board of Pharmacy regulations.
• Excellent leadership, communication, and organizational skills.
• Ability to prioritize and manage complex workflows across multiple service lines.
• Strong problem-solving and analytical abilities with attention to operational detail.
• Proficiency with data management, reporting tools, and Microsoft Office applications.
• Demonstrated commitment to quality, compliance, and patient-centered care consistent with Boston Children's Hospital standards.

Licensure:

• Pharmacist license in the state of MA

Schedule- Mon-Friday day shift - with flexibility

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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