Job Description
Position Summary
The Supervisor, Outpatient Pharmacy Operations will work closely with pharmacy leadership to implement policies, enhance service delivery, and foster a culture of teamwork, safety, and family-centered care. This person will handle day-to-day leadership and operational oversight for Boston Children’s Hospital’s Outpatient Pharmacy, encompassing both retail and specialty services.
Key Responsibilities
Education:
Schedule- Mon-Friday day shift - with flexibility
The Supervisor, Outpatient Pharmacy Operations will work closely with pharmacy leadership to implement policies, enhance service delivery, and foster a culture of teamwork, safety, and family-centered care. This person will handle day-to-day leadership and operational oversight for Boston Children’s Hospital’s Outpatient Pharmacy, encompassing both retail and specialty services.
Key Responsibilities
- Supervises daily operations for retail and specialty pharmacy teams, ensuring adherence to all regulatory, safety, and hospital standards.
- Collaborates with pharmacists, technicians, and administrative staff to maintain high-quality standards in dispensing, delivery, and patient support. Coordinates staffing, scheduling, and task assignments to maintain efficient workflow and service coverage.
- Provides direct supervision to pharmacy technicians and pharmacy support specialists, fostering a collaborative and accountable work environment.
- Provides pharmacist-level operational oversight and coverage for Outpatient Pharmacy operations in the absence of the Pharmacy Manager, ensuring continuity of pharmacy leadership, regulatory compliance, patient safety, and operational decision-making across retail and specialty pharmacy services
- Oversees prescription verification, fulfillment, and delivery processes to ensure accuracy, timeliness, and patient satisfaction.Ensures safe, efficient, and compliant pharmacy operations, including prescription processing, inventory management, patient coordination, and staff supervision.
- Monitors and optimizes inventory control, purchasing, and reconciliation processes in coordination with the Pharmacy Inventory and Logistics Coordinator.
- Responsible for staffing, workflow optimization, quality assurance, and training across both retail and specialty operations.
- Supports 340B program compliance, accreditation readiness (URAC, ACHC), and performance improvement initiatives, including collaboration with third-party administrators (TPAs) for split-billing reconciliation and audit readiness.
- Ensures operational compliance with URAC, ACHC, and Board of Pharmacy standards, participating in accreditation and inspection activities.
- Assists in the development and implementation of policies, procedures, and training programs that promote safety and efficiency.
- Analyzes performance metrics, identifies process improvement opportunities, and implements corrective actions as needed.
- Participates in hiring, onboarding, and competency evaluations of pharmacy staff.
- Serves as a liaison between pharmacy leadership, hospital departments, and external partners to coordinate patient and provider needs. Upholds and models BCH’s values of respect, teamwork, safety, and family-centered care in all interactions.
Education:
- Bachelor’s degree in pharmacy required; Doctor of Pharmacy (PharmD) preferred
- Minimum of 3 years in a hospital outpatient pharmacy, one year of specialty pharmacy exp required
- Strong working knowledge of Epic Willow Ambulatory, 340B program operations, and third-party administrator (TPA) platforms required.
- Familiarity with URAC/ACHC accreditation, USP standards, and state Board of Pharmacy regulations.
- Excellent leadership, communication, and organizational skills.
- Ability to prioritize and manage complex workflows across multiple service lines.
- Strong problem-solving and analytical abilities with attention to operational detail.
- Proficiency with data management, reporting tools, and Microsoft Office applications.
- Demonstrated commitment to quality, compliance, and patient-centered care consistent with Boston Children’s Hospital standards.
- Pharmacist license in the state of MA
Schedule- Mon-Friday day shift - with flexibility
Numbers & Facts
| Location | Boston, MA |
Skills
- Analysis Skillsunmatched
- Billingunmatched
- Communication Skillsunmatched
- Corrective Actionunmatched
- Data Managementunmatched
- Database Report Toolsunmatched
- Detail Orientedunmatched
- Epic Systemsunmatched
- Epic Willow (Pharmacy)unmatched
- Establish Prioritiesunmatched
- Hospitalunmatched
- Inventory Managementunmatched
- Leadershipunmatched
- Logisticsunmatched
- Maintain Complianceunmatched
- Microsoft Officeunmatched
- Onboardingunmatched
- Operationsunmatched
- Operations Managementunmatched
- Organizational Skillsunmatched
- Outpatient Careunmatched
- Patient Safetyunmatched
- People Managementunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Performance Reviewsunmatched
- Pharmacyunmatched
- Policy Developmentunmatched
- Policy Implementationunmatched
- Prescription Drugsunmatched
- Problem Solving Skillsunmatched
- Procedure Implementationunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Process Managementunmatched
- Purchasing/Procurementunmatched
- Quality Assuranceunmatched
- Quality Managementunmatched
- Quality Metricsunmatched
- Quality of Careunmatched
- Reconciliationunmatched
- Regulationsunmatched
- Regulatory Complianceunmatched
- Retailunmatched
- Retail Operationsunmatched
- Safety Standardsunmatched
- Service Deliveryunmatched
- Team Playerunmatched
- Training Programunmatched
- Utilization Review Accreditation Commission (URAC)unmatched
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