Supervisor Patient Access

Job Summary and Responsibilities

As our Patient Access Supervisor, you will lead the daily operations of the Registration department, actively monitoring, coordinating, and evaluating all staff activities to guarantee the best and quickest service for our patients.

Daily, you will provide clear direction and coordinate efforts for prior authorization and scheduling processes for both staff and patients. You will be responsible for the daily administration of tasks, delivering exceptional customer service, and achieving high patient satisfaction.

Success in this role requires a dedication to operational excellence, fostering a patient-centric environment, and ensuring efficient, high-quality patient access services.

• Responsible for supervising, guiding and motivating the registration department.
• Uses reports and dashboards to monitor daily productivity of the department and individuals.
• Monitors the accuracy of data entry by registration staff.
• Responsible for continuing staff education and training.
• Prepares monthly work schedule to ensure adequate staffing in all areas.
• Responsible for covering any open shifts in the event no one is available.
• Ability to work other locations as needed.

Job Requirements

Required

• High School Graduate or High School GED
• Minimum 2 years experience working in a hospital patient registration department, physician office setting, healthcare insurance company, or revenue-cycle related role in a healthcare setting.
• American Heart Association Basic Life Support - CPR.

Preferred

• Bachelors Other and Supervisory experience, upon hire.

Where You'll Work

Hello Humankindness

Where You Will Thrive. Where You Will Make a Difference. Where Collaboration Amplifies Care.

At AZ General Hospital Mesa, you're not just joining a team - you're becoming a vital part of a community's well-being. As a 50-bed non-profit facility, we're dedicated to delivering compassionate, high-quality healthcare to Mesa and its surrounding communities. Every day, you'll see the direct impact of your work, whether it's comforting a patient, collaborating with a colleague, or innovating solutions that improve lives.

Our commitment to excellence is further strengthened through our close collaboration with Mercy Gilbert Medical Center, expanding our capabilities and offering a broader spectrum of patient care experiences and professional development opportunities.

But your impact extends even further. We are a proud member of CommonSpirit Health, a national leader operating over 2,200 care sites across 24 states. This vast network means unparalleled opportunities for growth, learning, and making a difference on a grander scale, impacting nearly 1 in 4 U.S. residents.

If you are driven by a commitment to social justice, passionate about health equity, and eager to contribute to new, innovative ways of delivering care within a highly collaborative environment, then look no further.

This isn't just a job; it's a calling, and you belong right here with us. Come build a fulfilling career where your values align with your work, and your contribution truly matters.