Supervisor, Patient Access - Registration

Caring For the Community You Love  

Choose a career to make a difference in people's lives every day, choose Fisher-Titus! 

Perks of working at Fisher-Titus:

• Hours of Work- full time
• Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
• Shift, Weekend & PRN differential

About Fisher-Titus: 

Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. 

Vision: Be the first choice for healthcare and employment within our community  

Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community 

General Summary:

Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, admission, verification, pre-certification, transfer, discharge and financial counseling of patients within Fisher-Titus Health. To ensure the financial viability of the clinical and business enterprise. Will ensure that all administrative and departmental policies and procedures are adhered to by staff. Provides adequate staffing in all areas of the department. Demonstrates the ability to assertively pursue necessary information and to function independently to secure resolution on staff and patient issues. Projects a mature problem-solving attitude while dealing with interpersonal conflict, dissatisfied patients and time demands. Maintains knowledge of revenue cycle operations, third party reimbursement, local/state/federal regulations and medical terminology.

Education, Licensure, Registration and Experience:

High school diploma or equivalent required.

Two to three years of experience in a healthcare setting preferred.

Supervisory experience preferred.

Knowledge will include at minimum, all aspect of payer relations, claims adjudication, contractual claims processing and general reimbursement procedures.

Uses excellent customer service, telephone etiquette, written and oral communication skills.

Essential Functions:

Supervises and coordinates activities related to registration, scheduling, admission, transfer and discharge of patients. Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials.

Coordinates financial resolution decisions prior to visit or admission with other departments as appropriate.

Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.

Interviews and screens potential employees using Targeted Selection and makes recommendations to department Manager or Director to aid in filling vacant positions

Ensures that training of new employees is completed. Identifies on-going continuing education needs of existing employees.

Completes 45 and 90 day performance evaluations for new employees. Completes evaluations for those employees who either meet or exceed performance standards

Participates with Director in employee relations of employees who fall below expectations. Able to institute first step (verbal counseling)

Coordinates staffing schedule including leave time to ensure adequate departmental coverage

Participates in rotating 24/7 “on-call” schedule to ensure appropriate staffing and smooth departmental operations

Keeps staff informed of process, policy and other changes thorough presentations at regular staff meetings, face to face communication and e-mail correspondence

Assists staff in the coordination of financial services prior to visit or admission with other departments or customers as appropriate

Monitors collection and distribution of patient demographic and financial data based on comprehensive data elements to ensure accuracy and compliance with policies and procedures

Gathers statistics, completes reports and performs other duties as scheduled or requested

Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution

Monitors daily reports to identify accounts that need resolution. Communicates status of daily operations to Director, Patient Access.

Working Conditions:

·         Stand/Walk – 6-8 hrs

·         Sit – 1-2 hrs

·         Bend – up to 1/3 of time

·         Squat – up to 1/3 of time

·         Climb – up to 1/3 of time
Reach up to 1/3 of time

·         Lift - up to 1/3 of time

·         Carry – up to 1/3 of time

·         Push – up to 1/3 of time

·         Pull – up to 1/3 of time

·         Right Hand - Precise Motor Function (Or Fine Manipulation)

·         Left Hand - Precise Motor Function (Or Fine Manipulation)

·         Right Foot - Gross Motor Function

·         Left Foot - Gross Motor Function

·         Up to 25 pounds – 1/3 or more of the time
Body Fluid Exposure - Yes

·          

Standards of Employment:

Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.

Appearance is professional, neat, clean, and appropriate for the work environment. Wears proper photo identification badge while on duty.

Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.

Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.

Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.

Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements:

Supports the mission, vision and CARES values of Fisher Titus.

Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.

Supports, cooperates with, and implements specific procedures and programs for:

1. 1. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.

1. 1. Confidentiality of all data, including patient, employee and operations data.

1. 1. Quality Assurance and compliance with all regulatory requirements.

1. 1. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:

Communicates with Compassion - Every patient, Every time

• • Engages in active listening skills
  • Utilizes the AIDET communication tool
  • Uses key words at key times
  • Utilizes HEART service recovery techniques

Demonstrates Service Etiquette - Every patient, Every time

• • Smiles and greets patients using the 10/5 rule
  • Demonstrates a calm, positive attitude through tone and body language
  • Ensures patient privacy and promotes a healing environment
  • Adjusts approach to respect the diversity of patients
  • Assesses and manages patient's expectations of care

Commitment to Safety - Every patient, Every time

• • Follows established safety guidelines to reduce risk of adverse event through early recognition
  • Commits to the Culture of Safety; If you see something, say something

Delivering High Quality Care - Every patient, Every time

• • Commits to efficient, effective and purposeful work and delivery of care
  • Engages in practices that will continually improve processes

Leadership Competencies:

• • Emotional Intelligence

• • Ability to grow and adapt

• • Accountability

• • Communication

• • Leading and developing others

• • Building relationships

• • Business acumen and organizational finances (with emphasis on using available analytics, tools, and financial reporting to understand and effectively manage department operations)

• • Strategy and implementation

• • Managing change