Supervisor, Patient Access Svcs

Job Summary

The Supervisor of Patient Access Services, Main Admitting, is responsible for the administrative management and direction of scheduled and non-emergency registration services including, Pre-Registration, Insurance Verification, Registration, Financial Counseling, and upfront cash collections. In this role, the Supervisor is responsible for all the daily operations including employee scheduling, development and coordination of Patient Access Services.

Licensure and Certification: NAHAM, CAHAM certification or equivalent

Education: High School graduate or equivalent

Experience: Minimum 5 years experience in Patient Registration (2 years as a supervisor).

Knowledge and Skills: Computer literate. Ability to effectively supervise the activities and personnel within the department Ability to consistently apply hospital policies and procedure appropriately. Provide outstanding customer service; Exercise sound judgment, especially in an emergency situation; Prioritize workload and meet deadlines Work cooperatively as a team member Exhibit strong oral and written communications skills

Physical Demands - Clerical/Administrative Non-Patient Care: · Frequent sitting and standing/walking with frequent position change. · Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level. · Occasional/intermittent reaching at or above shoulder level. · Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing. · Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds. · Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.

Key for Physical Demands Continuous66 to 100% of the time Frequent33 to 65% of the time Occasional0 to 32% of the time