Business Continuity Planning (BCP), CCTV, Coaching, Corrective Action, Emergency Management, Geolocation, Incident Management, Leadership, Maintain Compliance, Mentoring, Onboarding, Operational Audit, Performance Reviews, Property Management, Public Safety, System Integration (SI), Time Management, Trend Analysis
Duties and Responsibilities
- Leads operations center shifts by assigning workloads, coaching and training security operations technicians, and adjusting staffing to meet system-wide call, radio, and alarm volume.
- Supervises continuous CCTV, alarm, and geolocation monitoring for all facilities and WellSpan workforce members in the community, escalating incidents according to established protocols.
- Dispatches security patrols, EMS ambulances, and other public-safety resources through computer aided dispatch and radio systems, and contacts county 911 centers when police, fire or EMS assistance is required.
- Directs mass communication alerts for severe weather, external threats, or critical infrastructure disruptions, ensuring clear, timely messaging to affected areas.
- Maintains operational readiness of cameras, radios, dispatch consoles, and incident management software, initiating service tickets and interim work business continuity planning when malfunctions occur.
- Reviews incident reports and computer aided dispatch logs for accuracy, completeness, and timely closure; identifies performance trends and implements corrective actions.
- Participates in after-action reviews of critical incidents, assisting in the development of improvement plans and ensuring corrective actions are implemented.
- Coordinates vendor access notifications and monitoring, ensuring adherence to established entry and escort protocols.
- Participates in emergency management drills and live events, providing communications leadership and situational updates from the Operations Center.
- Collaborates across Public Safety disciplines: security, property management, emergency management, and EMS, to deliver integrated, system-wide responses.
- Mentors and evaluates operations center staff performance, providing feedback, coaching, and contributing to performance appraisals in coordination with Public Safety leadership.
- Supports recruitment and onboarding of new Operations Center personnel by participating in interviews, selection, and initial training processes.