Supervisor, Quality Control - Production Operations
Mt Airy - NC
OSG is seeking a detail-driven Quality Control Supervisor to lead quality control on our production floor: guiding the QC team, protecting client quality standards, and keeping every job accurate, compliant, and on time.
In this role you lead the quality control function on your assigned shift: supervising QC personnel (including direct reports in NJ and AZ) , ensuring all printed and inserted materials conform to client specifications and OSG quality standards, owning inspection documentation and hold/release decisions, and partnering with production leadership on root-cause and corrective action. If you take pride in catching what others miss and in building a team that does the same, this is your seat.
What You'll Do
- Lead the QC team. Supervise, schedule, and develop QC Operators, assigning inspection coverage to match production priorities.
- Own inspection across the run. Oversee inspection of printed and inserted materials throughout production, verifying conformance to client specifications, work orders, and company quality standards.
- Approve the front end of every job. Direct job setup verification, sample pulls, and first-piece approvals - confirming registration, color, alignment, and content accuracy before runs continue.
- Make the call on out-of-spec product. Make hold, rework, and release decisions, and escalate defects, discrepancies, and quality risks to production management and production control promptly.
- Keep records audit-ready. Own the accuracy and audit-readiness of quality records, inspection logs, and documentation in our production systems.
- Drive corrective action. Lead root-cause and corrective action efforts with operations; track and report defect trends and drive continuous improvement through process adjustments.
- Develop your people. Train, coach, and evaluate QC team members on inspection methods, documentation standards, and quality procedures.
- Protect safety and client data. Promote a safety-first culture and ensure the team follows all data security and privacy procedures when handling client materials.
What You Bring
- Demonstrated leadership ability - you can direct, motivate, and hold a team accountable.
- Strong attention to detail, with the ability to spot small variances in print, color, registration, and inserted content.
- Solid understanding of basic math - addition, subtraction, multiplication, and division in all units of measure.
- Ability to read, interpret, and enforce work orders, job tickets, and written specifications.
- Proficiency with computers and production systems for documentation, tracking, and reporting; experience with PrintStream, JTS, or similar platforms is a plus.
- Sound judgment and clear communication when escalating issues and making hold/release decisions.
- Ability to read, write, and speak English.
- 5+ years of quality control or production experience, including 3 year(s) in a lead or supervisory capacity.
- High school diploma or equivalent.
Schedule & Work Environment
This is an on-site, 5 days a week role in a production environment. Weekend and designated company holiday coverage may be required based on production schedules.
Benefits:
- Health Insurance (EPO & HRA options)
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- Life Insurance
- Accident & Critical Illness Insurance
- Company 401(k) Matching Contribution
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
OSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available upon request for candidates taking part in any aspect of the selection process. OSG may modify, withdraw, or fill this posting at management's discretion.