Job Description:
Resident Services Supervisor
Schedule: Monday-Thursday 6am-4:30pm
Dallas, TX (100% Onsite)
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a boxits delivering whats right for our customers, their customers, our people, and the planet.
About The Role
Packsize is seeking a highly skilled Resident Service Supervisor. This position will supervise a team of Resident Service Engineers. The Resident Services team responsibilities include providing service at key customer locations to install, maintain and support Packsize equipment, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and lead the team in providing 5-Star customer service and support.
What Youll Do
Complete and successfully pass all assigned training courses
Develop and exhibit expert level knowledge of Packsize hardware and software technologies
Understand, adhere, and enforce compliance with Packsize and Customer safety protocols and procedures
Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.
Read and accurately interpret electrical schematics and mechanical drawings
Understand and successfully utilize diagnostic tools (deflection and frequency devices, multimeter, etc)
Clear and concise written technical communication - ability to provide a high level of written documentation
Contribute to Packsizes ongoing success by contributing to our written knowledge base
Ongoing coaching and training of team members
Manage and complete site workload
Ensure accurate and timely completion of preventative maintenance tasks
Manage and ensure 100% accuracy of spare parts inventory
Ensure local team is meeting machine performance KPIs
Ensure ongoing compliance with machine upgrades and retrofits
Work with escalated support resources to resolve complex mechanical, electrical, controls, and software issues
Act as the face of Packsize at the assigned customer site, provide world class customer service and support
Available for occasional travel (work on installs, special projects, and ongoing development)
Be consistently available to provide escalated support to local team
Ability to be flexible with work hours in order to provide coaching and support to team members across various shifts
Review and approve time cards and expense reports
What Youll Bring
Excellent Customer Service skills
Basic Excel, Word skills
Knowledge of Windows platforms
Advanced mechanical skills
Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
Ability to learn troubleshooting and problem-solving procedures
Able and willing to lift up to 50 lbs
Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
Must be able to climb a ladder
Exhibit mature, independent judgment with little or no direct supervision
Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
Associate degree or Vocational technical training is strongly desired, Bachelors in related area preferred
Good mechanical and troubleshooting skills
Clean driving record with a valid drivers license
Travel
Working Environment and Physical Demands
To successfully perform the essential functions of this job, you will be required to:
Communicate with others to exchange information
Work within a production facility, warehouse, or manufacturing environment
Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
Convey yourself great distances within and around various work sites and from one work site to another
Remain in a stationary position, often standing for prolonged periods.
Work in a noisy environment at various temperatures
Move objects (equipment, machinery, and products) weighing up to 50 lbs
Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
Perform tasks that require you to bend, stretch, push, pull, carry, and reach
What We Offer
The salary range for this role is $80,000 USD - $85,000 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
If this role excites you but you dont meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veterans status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, were committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veterans status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.