Supervisor - Restaurant

Qualifications:

• Customer Service Background
• Bartending Experience
• Knowledge of R.I Liquor laws

License Requirements:

• ServSafe Certification
• DBR license

Essential Job Functions:

• Assists Managers in overseeing the day-to-day operations of all bars
• Assist in managing the schedule in accordance with the appropriate staffing levels
• Train bartenders on point-of-sale system, company rules and regulations
• Inform bartenders of new company rules and state laws
• Investigate and manage guest complaints or employee issues
• Working with bartenders to maintain the highest level of customer service
• Gathering information from guest and bartenders on new products requested
• Assistance with monthly inventory
• Monitor beverage staff on proper service
• Enforce company policies and procedures
• Assist with maintaining payroll solution E-time on a weekly basic to ensure appropriate
• employee clock in and clock out
• Have working knowledge of point-of-sale system front and back of house
• Keep abreast of promotion and adjust personal levels to accommodate added guests
• Have working knowledge of union contact

Physical/Mental Requirements:

• Able to work nights, overnights and all weekends and be flexible with schedule frequently
• Ability to work at a fast pace for up to 12 hr. shifts occasionally
• Able to train with many different personalities constantly

Working Conditions:

• Gaming environment includes smoke, noise and bright lights
• Fast-paced customer orientated