Supervisor Retail Gift Shop

PRIMARY PURPOSE:

It is the primary responsibility of the Supervisor Retail to assist and support the management team in the daily shift operations and responsibilities while exhibiting and emulating exceptional customer service.

Position: Hourly, Full-Time

Location: Gold Strike Casino

MINIMUM REQUIREMENTS:

• High school diploma or equivalent.
• Two (2) years of Retail experience.
• Work varied shifts, including weekends and holidays.

KNOWLEDGE, SKILLS, AND ABILITIES:

• General knowledge of mathematical skills including addition, subtraction, multiplication and division, and money handling.
• Able to effectively communicate in English, in both written and verbal forms.
• Ability to work under pressure.
• Ability to read and write proficiently to evaluate reports, correspondence, and statistical information.
• Ability to multi-task and work well in a fast-paced, team-oriented environment.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

WORKING CONDITIONS:

• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Elevate the guest experience by ensuring stores are properly staffed, stocked, and organized and emulating exceptional customer service.
• Provide timely resolution to guest issues by hearing their story and owning the experience.
• Communicate with store management issues such as price discrepancies, merchandise levels, RTVs, and salvages.
• Create defining moments for the sales staff by coaching, training, and leading by example.
• Responsible for shift duties, transaction processes, cash handling, and upholding company policies and procedures.
• Supervise a work environment that promotes teamwork, recognition, respect, and employee satisfaction.
• Perform other job-related duties as requested.

SUPERVISION:

• Sales Associates.
• Stock Associates.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Elevate the guest experience by ensuring stores are properly staffed, stocked, and organized and emulating exceptional customer service.
• Provide timely resolution to guest issues by hearing their story and owning the experience.
• Communicate with store management issues such as price discrepancies, merchandise levels, RTVs, and salvages.
• Create defining moments for the sales staff by coaching, training, and leading by example.
• Responsible for shift duties, transaction processes, cash handling, and upholding company policies and procedures.
• Supervise a work environment that promotes teamwork, recognition, respect, and employee satisfaction.
• Perform other job-related duties as requested.

SUPERVISION:

• Sales Associates.
• Stock Associates.