TRC has partnered with our client in the Automotive industry to identify a supervisor who will lead quality inspection operations, support and develop team members, ensure customer quality standards are met, and drive overall operational performance.
Position Summary
This role is accountable for both customer satisfaction and operational effectiveness.
Supervisors accept Ownership of and responsibility for the overall success of every project
assigned, from start to finish, and across every shift. As a central point of contact, you will
develop a strong professional relationship with our customers.
Safety, our first Quality Key, is our top priority in our service delivery.
Monday- Friday
Occasional Saturdays
6AM-2:40pm
Essential Duties and Responsibilities
Actively train and Empower Quality Associates to effectively perform daily project tasks
Perform validations on team members in accordance with our six validation methods on
a specified cadence throughout each shift
Encourage decision-making, guide team members, and validate outcomes
Uphold the highest ethical standards, promoting a culture of Honesty, integrity and
trustworthiness
Address conflicts and performance issues promptly and professionally, encouraging
Transparent communication and resolution
Perform and assist with customer investigations and develop solutions through
continuous improvement methodology
Demonstrate Care through quality service and clear communications to customer
Foster a safe and inclusive work environment where all employees are treated with Care
Support the development of team members through training, mentorship and Honest
feedback
Lead by example, demonstrating a strong work ethic and commitment to company
values, vision, and quality keys
Coordinate and oversee multiple projects and locations simultaneously, ensuring
adherence to project timelines, objectives, and quality standards
Develop, audit and verify work instructions, ensuring consistent and accurate process
specifications
Maintain accurate ISO documentation, records, and reports related to shift performance,
ensuring accountability and Ownership
Minimum Qualifications
Excellent oral and written communication skills
Ability to maintain composure under pressure and foster a sense of control
Flexible schedule to support various shifts, as required
An energetic and achievement-oriented attitude
A dedication to customer service and an expert-level of knowledge about client
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this position. Reasonable
accommodations may be made to enable individuals with disabilities to perform the following
functions of this position:
The employee frequently is required to use hands or fingers; handle or feel objects,
tools, or controls
The employee is frequently required to stand; walk; reach with hands and arms; and
conduct repetitive movements throughout the duration of the shift
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this position include close vision, distance vision,
color vision, peripheral vision, and the ability to adjust focus
This role requires the use of safety equipment including, but not limited to, eye safety
glasses, hearing protectors, work boots, gloves, and hardhats
Loose fitting clothing and jewelry are not permitted
The noise level in the work environment is usually moderate
The work environment is not temperature controlled
Why choose TRC Talent Solutions?
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.