The Supervisor of the Sales Administration provides direct leadership, guidance, and training for the Sales Coordinators. The purpose of this team is to support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurately and expediently. 

 The supervisor monitors coordinators’ activities to surface opportunities for coaching and development to drive continuous improvement in quality, customer experience, and overall departmental success. The supervisor maintains awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to optimize efficiencies of processing administrative duties not tied to revenue generated tasks. 

Minimum Job Requirements 

Education 

3 years progressive work experience in an Inside Sales and/or Customer Service environment  

2 years’ experience leading or mentoring teams, developing people, or organizing tasks 

Excellent verbal and written communication skills 

Excellent presentation and customer service skills 

Excellent problem-solving skills 

Continuous improvement mindset 

Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner  

Ability to work independently with a high attention to detail 

Knowledge of SAP or equivalent ERP system  

Knowledge of Salesforce or equivalent CRM system 

Ability to build relationships and earn trust 

Ability to influence employees to collaborate and achieve goals as a group 

Strong conflict management and resolution skills 

Knowledge of how to manage process and strategic plans 

Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets 

Previous experience managing process and strategic planning 

Previous experience using SAP or equivalent ERP 

Previous experience using Salesforce or CRM systems 

Previous process improvement experience.

Office Environment (Includes field sales): 

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.  The employee is regularly required to stand and walk.  On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.  The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.