The Supervisor, Sales Gallery partners with the Sales Gallery Manager to oversee and develop Coordinators and Leads at every Las Vegas Hilton Resorts location. This role maintains and updates SOPs, drives daily huddles, resolves equipment issues, and provides critical front‑desk, gifting, and kitchen support while collaborating closely with Sales and Marketing teams to deliver outstanding internal and external customer experiences.
Supervise, coach, and train Sales Gallery Coordinators and Leads at all Las Vegas sites
Update and maintain checklists, SOPs, policies, and training guides
Conduct daily morning huddles and schedule meetings as needed
Provide front‑desk, gifting, and kitchen support, including inventory management and refreshment area upkeep
Assist Sales and Marketing with customer service issues, inventory openings, and system role changes
Coordinate equipment issue resolution with IT and vendors, ensuring kiosks, displays, and juice stations function
Track and report usage of premiums, petty cash, and perform end‑of‑month audits
Generate, verify, and correct daily sales rotation reports and ensure lead cleanup accuracy
Manage tour manifests, guest check‑in processes, and assign guests to appropriate sales executives
Oversee mail, deliveries, and collateral stocking for Sales and Marketing departments
BA/BS degree
Valid health card
3-5 years of related experience in hospitality or sales support
Proven ability to train, coach, and develop staff
Strong knowledge of SOPs, policies, and compliance
Excellent customer service and communication skills
Ability to stand for long periods and navigate stairs frequently
Proficiency with sales systems, CRM, and inventory tools
Strong organizational, analytical, and audit skills
Ability to coordinate equipment troubleshooting with IT and vendors