Supervisor - Sales Operations

Rehlko Power Systems is seeking a results driven and customer focused Sales Operations Supervisor to lead a dynamic team of multi-level associates responsible for order management, shipment planning and execution, billing, and post-sale support. This is a critical leadership role that ensures operational excellence, customer satisfaction, and continuous improvement across the sales operations function.

RESPONSIBILITIES

• Lead, coach, and develop a your team overseeing order management, logistics coordination, invoicing, and customer support.

• Establish clear performance expectations and foster a culture of accountability, collaboration, and continuous improvement.

• Provide ongoing training and guidance on systems, processes, and customer-handling best practices.

• Oversee end-to-end sales operations to ensure accuracy, efficiency, and compliance with company policies and quality standards.

• Partner closely with Sales, Operations, Finance, and Warehouse, and Distributor Leadership teams to resolve issues, align priorities, and support strategic business initiatives.

• Serve as an escalation point for complex customer issues related to orders, delivery, and invoicing.

• Track and improve critical KPIs such as order, shipment and billing accuracy, and service level agreements.

• Build and maintain strong relationships with distributor and direct account leadership teams.

• Support integration of new tools and optimize existing platforms for better visibility, automation, and productivity.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's degree in Business, Operations, Supply Chain, or a related field preferred.

• Experience in B2B and manufacturing environments

• 3+ years of supervisory or team leadership experience in a fast-paced, customer-focused environment.

• Strong working knowledge of SAP, Salesforce, and Smartsheet's.

• Proven ability to lead cross-functional teams and manage complex workflows.

• Excellent communication, problem-solving, and organizational skills.

• A proactive mindset with a passion for continuous improvement and team development.