Supervisor, Shift Leader, Team Leader

We don't hire Team Members. We hire Supervisors.

Epic Burger is a fast casual smashburger restaurant with nine locations across Chicagoland: Lincoln Park, Gold Coast, South Loop, Evanston, Old Orchard, Northbrook, Lake Bluff, Barrington and Naperville.

Most restaurants hire you to do a job. We hire you to grow. Every person on our crew is a Supervisor from day one, owns a real part of the restaurant, and is on a written plan to move up. When you learn more, you earn more, and the next level is always open to you.

If you want a paycheck and nothing else, this probably is not the right job. If you want to get better at something, be trusted with real responsibility, and build toward a leadership career, keep reading.

How the program works

There are four levels at Epic Burger, and every one of them is filled from inside first.

1. Supervisor — where everyone starts. You own a zone of the restaurant.
2. Shift Leader — you run the shift.
3. Team Leader — you develop the people.
4. Head Coach — our salaried restaurant leaders, each leading two locations.

You grow by earning certifications. Each Supervisor works toward certification in four Areas of Responsibility: Kitchen Operations, Guest Experience, Food Safety & Sanitation, and Facilities & Equipment. Each certification is a pay increase. So is earning your keyholder certification to open and close the restaurant.

Certifications are earned on shifts, not on the calendar. You are evaluated on the work you actually do, by people trained to evaluate it fairly. Full-time and part-time Supervisors move at the pace of their own development.

Mistakes are OK. That is part of development. Not progressing is the problem. We expect everyone here to be working toward the next level, and we give you the training, a coach and a written plan to get there.

Your first 30 days are planned for you. Your Team Leader trains you one station at a time, pairs you with experienced people before you go solo, and checks in with you along the way. At 30 days you sit down with your Head Coach, choose your first Area of Responsibility and sign your growth plan.

The roles and what they do

Supervisor (the position we are hiring for)

You supervise your Area of Responsibility: on your shifts, the standards in that zone are yours. Once keyholder-certified, you can open and close the restaurant with a Shift Leader or above on during service.

• Build every burger, shake and order of fries to spec, with accurate portions and correct cook times
• Take orders accurately, handle payments and customizations, and follow allergy protocols every time
• Deliver our 5 Points of Contact: a warm welcome, prompt delivery, a check-back after the first few bites, clearing tables during the meal, and a sincere thank-you on the way out
• Keep your station, the dining room and the kitchen clean, stocked and organized, before you are asked
• Follow food safety, sanitation and handwashing standards without exception
• Run daily equipment checks and report anything that needs repair
• Speak up when a coworker misses a standard, and help them meet it

Shift Leader

You game-plan and run the shift and make the key calls on employees and guests while you are in charge.

• Set the plan for the shift, assign stations by strength, and keep the team engaged
• Monitor sales, labor, order accuracy and food quality in real time
• Resolve guest complaints and recover the guest experience
• Handle cash, deposits and POS manager functions
• Write the daily recap of sales, labor, operations and team performance

Team Leader

You lead the development of the crew. In practice, you are the strongest voice in the building on how people are trained and coached.

• Train new Supervisors through their first 30 days
• Coach Supervisors toward their certifications and evaluate their progress
• Lead shift huddles and model every standard
• Give your Head Coach your read on each person's growth and readiness

Head Coach

Our salaried multi-unit leaders. Each Head Coach leads two locations, works shifts in both, and owns hiring, scheduling and the development of Team Leaders. This is where the ladder leads.

Who we are looking for

• You do it right when nobody is watching
• You are warm with guests and good to work beside
• You take coaching well and want to get better
• You can work at least 25 hours a week, including some evenings and weekends
• You are 18 or older and authorized to work in the United States

Restaurant experience helps. It is not required. We can teach the food; we cannot teach caring about it.

Pay and benefits

You earn an hourly base rate plus a share of the store's pooled tips, split by hours worked. Your base rate goes up with every certification you earn, and again with every promotion. Full-time and part-time positions are available.

• Medical insurance, available based on hours worked
• 401(k) retirement plan
• Paid time off that you accrue as you work

How hiring works

1. A 15-minute pre-screen. A short, friendly conversation and a quick hands-on exercise. We pre-screen every applicant, even when a store has no opening that week.
2. An interview, about 1 hour 45 minutes. A conversation with the Head Coach, a short hands-on demonstration with a Team Leader during a quiet part of the day, and a straight talk about what the job really is. Please arrive on time; if something comes up, call us and we will reschedule.
3. A decision within 48 hours. Everyone hears back, yes or no.

Apply at any Epic Burger location or online. Tell us which locations work for you.

Epic Burger is an equal opportunity employer. We do not ask about salary history. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status.