Remote/Field: Must be located in Michigan or Illinois and be able to travel 50% of the time
Position Summary The Supervisor, State General Management is responsible for managing a team of Account Executives, leading the relationships with state organizations, business partners, and internal stakeholders. The supervisor ss also responsible for ensuring satisfaction and managing the relationship with customers.
Position Responsibilities & Essential Functions
Provide exceptional customer service
Provide leadership, development, and support to the Account Executives
Meet with dealer associations to forge relationships and uncover additional business opportunities
Manage the relationship with State Organizations including identifying legislation, product, service opportunities for CVR
Ensure compliance of CVR with State contract
Monitors/Updates state playbooks and standard operating procedures
Collaborate with the product and technical teams address any product needs and/or enhancements
Manage the install process project plan to ensure each new account is assigned, installed and managed with exceptional customer service
Understanding CVR strategic business drivers and implementing business strategies designed to achieve those goals
Manage the backlog process and workload within a geographic area
Serve as the first level of escalation for technical, customer or state concerns
Provide performance reports and business improvements to both management and customers
Ensure internal reporting is correctly input within our internal systems
Consistent collaboration with the sales team to ensure a positive customer experience from point of sale to implementation to ongoing support
Present monthly business reviews with internal stakeholders
Lives the CDK Values of Stay Curious, Be Open, Own It and Create Possibilities
Qualifications & Job Requirements
Minimum of 5 years account management experience and at least 1 years of management experience
50% travel within Illinois, Indiana and Massachusetts to meet with customers and business partners
Excellent written, interpersonal and customer service communication skills
PC/application proficiency including standard applications (email, Word, Excel and Powerpoint)
Ability to create and present business cases for resource needs
Ability to present to a large audience either in person or virtually
Strong customer relationship management
Excellent organization and process excellence
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Numbers & Facts
Location
Springfield, Illinois
Skills
Backlog Prioritizationunmatched
Business Strategyunmatched
Communication Skillsunmatched
Compensation and Benefitsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Diversityunmatched
Email Protocols/Standardsunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Performance Analysisunmatched
Presentation/Verbal Skillsunmatched
Process Improvementunmatched
Process Managementunmatched
Project Planningunmatched
Relationship Managementunmatched
Reporting Skillsunmatched
Salesunmatched
Sales Managementunmatched
Standard Operating Procedures (SOP)unmatched
Team Lead/Managerunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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