Supervisor, Student Services

Announcement

Details

Open Date 08/11/2026 Requisition Number PRN45893B Job Title Supervisor, Student Services Working Title Graduate Area Supervisor, Graduate Admissions Processing Career Progression Track C Track Level FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

Monday-Friday (8am -5pm)

VP Area Academic Affairs Department 00295 - Office of Admissions Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $19.25 per hour Close Date 11/11/2026 Priority Review Date (Note - Posting may close at any time) Job Summary

A Graduate Area Supervisor will oversee workflows and processes by coordinating and overseeing work assignments for graduate admissions operations. They'll ensure relevant policies, procedures, and laws are followed. Participate in the interview process as well as assess, develop, and provide training for new and existing employees. Assist other areas as requested and learn relevant processes and skills. Handle escalated inquiries from students, departments and staff. Evaluate escalated graduate admissions applications. They may also assist in program management, department relations, etc.

Staff are required to be in the office; this is not a remote position. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely, although this is subject to change.

Responsibilities

• Supervise processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes
• Assist in training staff in requisite skills for daily workload management
• Serve as a resource to identify, research and resolve problems and complaints
• Evaluate graduate applications and relevant materials
• Handle escalated cases and queries
• Coordinate and oversee task scheduling
• Build and update resources for the graduate area
• Provide all aspects of graduate admissions support to staff, students and departments
• Assist other areas as requested
• Other duties as assigned

Minimum Qualifications

Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

Preferences

Preference will be given to candidates familiar with the graduate admissions practices of the University of Utah.

We will look for candidates that have demonstrated organizational, human relations and effective communication skills. Written communication is a significant part of this role, and applicants will be evaluated based on the provided samples.

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Do you have five or more years of related work experience or equivalency?

• Yes

• No

• • Do you have two or more years of supervisory experience or equivalency?

• Yes

• No

• • Do you have previous work experience in a college/university environment?

• Yes

• No

• • Are you legally authorized to work in the United States?

• Yes

• No

• • Are you legally authorized to work in the United States?

• Yes

• No

• • In 250 words or fewer, describe your interest in this position. Why is it a good fit for you at this time in your career?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

• Historical Only - Do Not Use - See Description for More Information - Appropriate discharge document (such as DD-2214) - Veteran Only
• Historical Only - Do Not Use - See Document Description for More Information - Addendum to the University of Utah - Veteran Only