Supervisor Telecommunications - Police Operations

Supervisor Telecommunications - Police Operations

Salary

$70,491.20 Annually

Location

47 S. State Ave., IN

Job Type

Full Time

Job Number

09910

Department

Metropolitan Emergency Services Agency

Opening Date

06/15/2026

Closing Date

6/25/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Overview

Agency Summary

The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City of Indianapolis metropolitan areas and Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Job Summary

This position supervises telecommunications personnel on a shift in the emergency communications center. Incumbent in this position directly oversees direct reports team members working within the 911 center, ensuring the overall operations of the 911 center are fulfilled. This position also includes participation in the radio communications operations, CAD, alarms, and other related clerical tasks. The incumbent in this position must have all requisite knowledge required for performing the duties of control operator, 911 telecommunicator, or non-emergency call agent. Should it become necessary, the supervisor must be able to perform the duties of the positions. The incumbent's actions are controlled by established policies, procedures, regulations, and the direction of agency leadership. A high degree of confidentiality is essential. Work requires fast, efficient, and accurate receiving, dispatching, and processing of calls, and interaction with fire, EMS, and Police units. Inadequate oversight could result in telecommunicators improper actions, leading to catastrophic consequences, including death or major monetary loss. Incumbent in this position shift may vary. Position reports to the Shift Manager.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

• Responsible for supervising control operators, 911 telecommunicators, and non-emergency call agents
• Participate as required in broadcasting public safety communications and answer 911 calls for services and non-emergency calls as needed.
• Dispatching of police, fire, and EMS to include maintaining contact with emergency units in the field.
• Reports to management and agency leadership any significant status changes in personnel, equipment, and incidents of significance.
• Responsible for ensuring 911 center operations are always maintained in accordance with division directives, policies, and procedures
• Reviews and evaluates randomly selected calls for service to evaluate performance and maintain quality assurance.
• Oversees the use of equipment and makes proper notification to the appropriate division if systems are not working properly.
• Responsible for overseeing attendance and, when directed by management, verifying timecards, maintaining shift schedule, and approving benefit leave.
• Responsible for monitoring and supervising all incidents entered into the CAD system, calls managed through the VESTA telephony system, radio system, and CJIS systems (IDACS & NCIC).
• Enforces all division rules, regulations, directives, policies, and procedures.
• Ability to evaluate direct reports performance and behavior and provide constructive feedback and job coaching.
• Promotes a culture of diversity and inclusion.
• Must maintain confidentiality at all times.
• Works assigned days and schedules based on the needs of the agency.
• Participates in supervisory, leadership, and career development training.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded

Qualifications

Minimum Job Requirements and Qualifications

High School Diploma or equivalent with three (3) years of experience in a high-volume emergency dispatch center with two (2) years in a Control Operator position. Must be effective in the treatment of customers, whether face-to-face or telephonically, professionally, and courteously. Knowledge and understanding of the organizational and command structure of Fire, EMS, and Law Enforcement agencies. Supervisor Telecommunicators must be able to acquire and maintain EMD certification, IDACS, NCIC, APCO PST1, or department equivalent, and CPR certification. Must be able to demonstrate knowledge and understanding of the Incident Command System (ICS). Must pass critical assessment tests, certification courses, and successfully complete any necessary training programs. Must be able to read a map and provide directions, monitor road and weather conditions, and make necessary adjustments. Must have proficient communication skills, both written and verbal. Must be able to type, enter, and dispatch information accurately. Diligence is required for each call or transmission every day. Must be able to work under highly stressful conditions. Must be physically capable of sitting for long periods and working long periods of data entry using a keyboard and other electronic devices. The dispatch center is open 24 hours, seven days a week, including holidays. This position may have to work different shifts (i.e., early, middle, or late) based on the agencys needs.

Preferred Job Requirements and Qualifications

Meets the minimum job requirements and qualifications. Associate degree in Business Management, Office Management, Criminal Justice, or a related field. Served as Communications Training Officer (CTO) with a minimum of two (2) years in the position.

All rates are bi-weekly.

2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:67382b58-4d1a-4519-89d7-8453f91e19a1

Life Insurance Employee Only (rates per $1,000 per month):

Basic: Employer Paid

Optional Life Insurance Employee Only (rates per $1,000 per month)

Additional:

<25-29 $0.058

30-34 $0.083

35-39 $0.099

40-44 $0.132

45-49 $0.223

50-54 $0.363

55-59 $0.600

60-64 $0.795

65-69 $1.329

70 + $2.054

IMPORTANT PERF UPDATE:

• For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR

1. All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. Youre always vested in your ASA portion - its always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employees career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the members age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

2. Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.

With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts:

Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. Youre always vested in your ASA portion - its always yours.

Part two - This consists of an additional variable rate contribution paid by the City toward your ASA. This variable rate contribution is currently 1% of your gross wages. Vesting in the value of the variable rate employer contribution will vary by length of participation. You are:

• 20 percent vested after 1 full year of participation
• 40 percent vested after 2 full years of participation
• 60 percent vested after 3 full years of participation
• 80 percent vested after 4 full years of participation
• 100 percent vested after 5 full years of participation

3. All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. Youre always vested in your ASA portion - its always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employees career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the members age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

4. City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.

The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employees compensation per pay period.

Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.

Questions relating to PERF may be directed to INPRS - PERF at:

Indiana Public Retirement System

Public Employees Retirement Fund

One North Capitol, Suite 001

Indianapolis, Indiana 46204

(888) 236-3544

01

How many years of experience do you have in a supervisor role?

• Less than 1 year
• 1-2 years
• 3-4 years
• 5+ years

02

Do you have at least 3 years of experience in an emergency dispatch center, with at least 2 years in a control operator position?

03

Do you have experience working with Incident Command Systems (ICS)?

• Yes
• No

04

Do you have any experience as a Communications Training Officer?

• Yes
• No

Required Question

Employer City of Indianapolis and Marion County

Address 200 E. Washington Street

CCB 1501

Indianapolis, Indiana, 46204

Phone 317-327-5211

Website http://www.indy.gov