Overview:
1. Job Summary
The Supervisor at Thompson Hospitality Services (THS) is a key operational leader responsible for overseeing day-to-day activities of front-line staff to ensure the delivery of high-quality customer service, food safety, and operational efficiency. The Supervisor supports management by improving team performance, maintaining standards, and ensuring a positive and professional environment in alignment with the core values of Thompson Hospitality.
2. Key Responsibilities
Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
Ensure compliance with food safety, health, and university policies for a safe dining environment.
3. Working Conditions / Physical Requirements
Regular bending, lifting, and carrying of supplies or equipment up to 50 lbs.
Responsibilities:
Basic Function/Scope:
The Food Service Supervisor serves as one of the company leaders in the cash operations. Ensures the proper assembly and service of foods. Maintains sanitation and safety of the departments' service and utility areas. Supervises retail associates.
Essential Functions:
- Responsible for proper cash handling and completion of required daily, weekly and monthly reports, including weekly inventory, cash reports and production reports.
- Assists with menu planning and ordering using appropriate company programs and initiatives.
- Assists in the selection and and orientation of associates; oversees associate training.
- Develops and posts associates' works schedules.
- Complies with federal, state, local and health department regulations; helps ensure compliance with company policies, procedures and practices involving food, personal safety and loss prevention efforts.
Client and Customer Satisfaction/Relations
- Maintain client satisfaction at a level that ensures account retention.
- Ensure compliance with the provisions of client contracts.
- Follow up to customer/client/associate surveys.
- Prepare a special events calendar to be in place on a monthly, weekly and daily basis.
Program Quality and Standards
- Responsible for compliance with company standards.
- Provide positive feedback to associates when programs are successfully implemented.
- Ensure all company quality and service standards are met.
- Ensure compliance with all regulatory agencies.
- Encourage associate creativity and innovation within agreed upon company standards.
Business Growth and Marketing
- Responsible for implementation and compliance with the agreed-upon company marketing programs.
- Identify and recommend new sales and revenue opportunities.
Financial
- Responsible for attainment of financial goals for the retail areas.
- Control expenses within the retail areas.
- Responsible for accuracy, and timeliness of financial data and statistics.
- Responsible for productivity and staffing for cash operations.
- Monitor and audit the cash control process within the retail areas.
- Conduct contribution analysis semi-annually.
Leadership and Managerial Skills
- Promote company culture, values and management philosophy.
- Recognize the need for and demonstrate good communication and listening skills with customers and associates.
- Follow the principal of Management by Walking Around to maintain contact with customers and associates.
- Promote teamwork within the unit.
- Represent the company professionally and ethically at all times.
Qualifications:
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.