Supervisor, Tissue Recovery

Mission: Eversight's mission is to restore sight and prevent blindness through the healing power of donation, transplantation and research.

Our Culture Story: Imagine you're unable to see a loved one's eyes as they smile. You can't see their face as they call your name, or your own face in the mirror as you start each day. This is what life is like for millions of people coping with vision loss.

Now, imagine your eyesight is restored. You can suddenly see all the color and sights of the world around you. Your life is transformed. This is the power of eye donation, corneal transplantation and vision research. This is what Eversight team members make possible every day.

For more than 75 years, Eversight has enabled donors and their families to give the gift of sight. We ensure that their gifts transform the lives of those suffering from blindness, and advance new treatments and cures for blindness.

Summary

Eversight's Tissue Recovery Supervisor provides frontline operational leadership for Recovery Technicians by ensuring safe, efficient, and compliant tissue recovery operations. This role balances approximately 50% clinical recovery responsibilities with operational oversight, technician development, scheduling, and workflow coordination. Working closely with the Recovery Operations Manager, the Recovery Supervisor supports daily operations, reinforces quality standards, and promotes employee development and continuous improvement.

Fair Labor Standards Act Status: Non-Exempt

Essential Job Functions

• Oversees day-to-day recovery operations while ensuring compliance with EBAA Medical Standards, organizational policies, and applicable state and federal regulations.
• Develops monthly technician schedules and coordinates routine staffing adjustments to support operational readiness.
• Serves as the first point of escalation for technician questions and operational issues and communicates significant concerns to the Recovery Operations Manager.
• Monitors recovery workflow, case progression, and operational priorities to support efficient recovery operations.
• Performs tissue recoveries approximately 50% of scheduled work time while maintaining clinical competency and serving as a clinical resource for Recovery Technicians.
• Serves as staff trainer by providing field-based coaching, onboarding support, competency assessments, post-graduation observations, and wet lab instruction.
• Provides day-to-day coaching, mentoring, and performance feedback while documenting routine coaching conversations and identifying opportunities for employee development.
• Coordinates supply inventory and ordering to maintain operational readiness.
• Supports implementation of departmental workflows, process improvements, and operational initiatives by reinforcing new practices and providing frontline feedback.
• Monitors documentation quality and reinforces compliance with CPPs, SOPs, and best practices while escalating quality concerns as appropriate.
• Assists with technician interviews, onboarding activities, and partner education opportunities as assigned.
• Participates in the Administrator On Call (AOC) rotation.
• Maintains professional and technical knowledge through educational workshops, professional publications, networking, and participation in professional organizations.
• Demonstrates a commitment to the Mission and Values of Eversight.
• Other duties: New tasks, duties, and responsibilities may be added at any time, with or without notice. This job description is not intended to cover every task the employee may be required to perform.

Qualifications

Education: Undergraduate studies in healthcare, biological sciences, leadership, business, or a related field preferred.

Experience: Minimum of three years of tissue recovery or comparable clinical experience required. Experience providing technician training, coaching, or operational leadership preferred.

Skills: Strong leadership, communication, coaching, organizational, and problem-solving skills. Ability to interact professionally with peers, healthcare professionals, and external partners is required.

Knowledge: Working knowledge of EBAA medical standards, FDA regulations, tissue recovery operations, Microsoft applications, and operational software.

Valid driver's license and use of personal vehicle is required.

Benefits

• Medical, dental and vision insurance
• Generous paid time off
• 403(b) retirement plan with company match
• Tuition reimbursement
• Paid parental leave & more

Work Environment & Physical Demands

Administrative functions: Work is performed in a normal office environment. Routine use of computer, cell phone and fax. Limited noise, room temperature fluctuation and dust are possible.

For clinical functions: Work is performed in a laboratory setting or a patient care setting, such as a hospital operating room or morgue, with potential exposure to communicable diseases or hazardous materials. Turning of a donor of up to 400 pounds, pushing a stretcher/morgue cart with a body of up to that weight and/or lifting of up to 50 pounds may be required. Time is spent sitting for long periods of time, as well as standing and walking. Simultaneous use of both hands is required. Movements such as balancing, stooping, kneeling, crouching, crawling, twisting, and bending are sometimes required. Audio, visual and verbal functions are vital aspects of this position. Use of personal vehicle is required when traveling within the service area.

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.