Supervisor - Torrance

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Responsibilities

• Provide excellent customer service by greeting and assisting customers in a friendly and professional manner, working towards specific supervisor targets
• Actively engage with customers to understand their needs, offer product recommendations
• Stay informed about current products, trends and promotions to provide up-to-date information to customers
• Supporting with visual merchandising of the store
• Maintain store standards throughout the store, including the back of house
• Be a role model for the brand and maintain personal presentation standards
• Ensure all products are properly tagged with accurate pricing and product information
• Process transactions accurately and efficiently using the point of sales system, handling cash, credit cards and other forms of payment
• Proficient in using and training the team on how to deal with customer service issues
• Closing and opening the store, as well as setting up the cash register
• Setting daily team targets and agenda in absence of the manager
• Coaching and developing sales assistants, supporting them in delivering their sales targets
• Support with inventory management and organization of stockroom
• Replenish the shop floor as and when necessary
• Communicate daily needs with the management team
• Supervise the team and coordinate break times
• Report daily activities to the management team