Supervisor-VCG Inside Sales

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing…

In this role, you’ll be accountable for all Inside Sales departmental functions and for communicating and implementing company vision by directing day-to-day team activities. You’ll drive high-level sales KPIs and customer experience metrics within a fast-paced, demanding, commission-based sales environment by optimizing the customer and employee experience.  The primary responsibilities associated with the position include: 

• Lead and inspire a high-performing sales team of approximately 12 representatives, fostering a culture of collaboration, engagement, and success.
• Provide comprehensive sales training and support to empower your team to surpass sales, retention, and customer service goals.
• Conduct live and recorded call reviews, delivering targeted coaching to empower sales techniques and elevate customer experiences.
• Analyze performance data to identify opportunities for improvement, collaborating with cross-functional teams to refine processes, systems, and sales tools.
• Consistently exceed sales and retention targets by implementing effective virtual training programs, coaching strategies, and performance monitoring systems.
• Cultivate a secure and compliant work environment that safeguards both company and customer data.
• Evaluate individual and team performance, designing and implementing personalized development plans to maximize potential.
• Closely monitor sales activity and results through daily, weekly, and monthly reports, ensuring all sales, retention, and compliance objectives are achieved.
• Provide technical and systems support to the team, quickly troubleshooting equipment and process issues to eliminate customer-impacting errors and minimize downtime.

Where you’ll be working…

Must reside in the following states:

Georgia, Maryland, Massachusetts,  New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, and Virginia

What we’re looking for…

You thrive in a team-based commission-driven sales environment and get excited about developing and motivating others. Because of your high-performance standards and know-how to coach others to help you succeed, you have a proven track record of achieving challenging team and individual goals. You’re open to new ideas, relate well with various people, and are attuned to others’ needs to help them perform at their best. You know you’ve succeeded when your team is delivering high-level results.

You’ll need to have:

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Two or more years of experience in a sales environment.
• Willingness to work nights, weekends, and holidays.
• The ability to meet all home office requirements listed below.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• Previous Acting Supervisor experience in VCG Inside Sales. 
• Experience coaching and developing employees within Verizon.
• Experience leading direct reports in a sales environment. 
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

If you believe this job posting is missing information required by the Virginia wage or salary range transparency law, please report it via

vz.tatc@verizon.com

.

Home office requirements:

• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections or DSL are not acceptable.
• A dedicated quiet and private workspace.
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
• The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is a commission based position with the potential to earn more.

The starting base pay range for the location(s) listed on this job requisition is: $24.52 - $24.52 per hour.

The starting base pay rate for the Maryland location(s) listed on this job requisition is: $24.52 per hour.

The starting base pay rate for the New York location(s) listed on this job requisition is: $24.52 per hour.