Supervisor Warehouse Operations

Supervisor Warehouse Operations

Location: La Vergne TN

Location Note: We are only considering candidates and hiring for this position in the La Vergne, Tennessee area.

Employment Type: Full Time

ABOUT US

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We''re the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world''s most respected brands. For over 25 years, we''ve been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we''re serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE'S WHAT THE JOB REALLY LOOKS LIKE

• Responsible for managing daily production goals, KPI management, and other projects as needed to meet customer commitments
• Provide (Daily, Weekly, Monthly) reports if applicable to direct manager
• Update and draft training material pertaining to production areas assigned to
• Responsible for subordinate employees training, performance, resource utilization, developing, coaching, and disciplining
• Ensure all employees adhere to EE policies such as attendance, conduct, TORs, etc

WHAT YOU'LL ACTUALLY DO

• Plan daily workload for employees based on KPI and production plans
• Manage employee adherence to job function process
• Regular employee performance review, promotions, and demotions
• Adhere to 5S Policy and Safety Procedures
• Maintain compliance with all company policies and procedures
• Able to maintain 100% quality to customer
• Adhere to all safety rules and regulations

WHAT'LL SET YOU UP FOR SUCCESS

• Excellent inventory management
• Ability to flex and adjust staffing to meet production plan
• Excellent time management
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Must be flexible to work in other departments even on a permanent basis
• Attention to detail
• Excellent Attendance record
• Must adhere to all site security requirements
• Must have own reliable transportation to work each day
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs. unassisted
• Must be able to proficiently read, write, speak and understand the English Language
• Must be able to stand in one place for long periods of time.
• Must be approachable
• Experience in production/warehousing operations

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We''re bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don''t just talk about culture-we build it, live it, and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career development through Alorica Academy''s open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative, inclusive culture where innovation happens

Our Values

Bold - We challenge conventions and take smart risks

Relentless - We deliver results, no matter what it takes

Connected - We work as One Alorica because we''re stronger together

True - We show up as our authentic selves, every single day

Ready to Join Us?

If you''re looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let''s talk.

Apply today!

Equal Opportunity Employer - Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaUSA #AloricaJobs