Supervisor, WMS Systems

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Independence, 710 Clymer Ct

Division: Solutions

Job Posting Title: Supervisor, WMS Systems

Time Type: Full Time

POSITION SUMMARY

The WMS Supervisor will serve as the senior on-site systems expert responsible for supporting warehouse management systems (WMS) and associated technologies. This role combines operational systems support and troubleshooting (WMS and others), subject matter expertise to ensure optimal system performance, user adoption, and systems and hardware focused continuous improvement. The position acts as an escalated Level 1 support resource for the WMS user base, relying on immediate direct reports for initial troubleshooting. The Supervisor is expected to partner with IT, Operations, and customers in order to troubleshoot technical and hardware issues, implement enhancements, and support system integrations. This role may require regional support of satellite locations and occasional travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

System Support & Operations

• Serve as escalated Level 1 support resource for WMS users

• WMS user management (role assignment, maintenance, expiration)

• Operations task support (receiving, order fulfillment, inventory discrepancies)

• Performance (troubleshoot system slowness, unexpected error messages)

• On behalf of operations, capture, track, and resolve system defects; escalate complex issues as needed

• Create and manage support tickets and track resolution

• Support EDI/API connectivity and setup

• Work with customer service team on escalated ASN/program interface issues

• Maintain communication with corporate IT and operations stakeholders

User Support, Training & Documentation

• Develop and maintain SOPs and work instructions
• Provide end-user support and identify training gaps
• Work with Learning and Development team on curriculum
• Ensure curriculum is current to platform version, covers existing and new functionality
• Train associates on WMS, RF devices, and tools as necessary
• Communicate system updates and resolutions to operations and management

Hardware & Technical Support

• Hardware support
• RF scanners, Laptops, WMS Printers
• Work with vendors on maintenance, warranty exchange, decommissioning
• Troubleshoot network and integration issues
• Partner connectivity (contract manufacturers, end customers)
• Internal corporate / business systems

Continuous Improvement & Change Management

• Project Team Support
• Expected to provide subject matter feedback and manage direct reports as required to meet periodic project deliverables
• Support UAT (user acceptance testing) and new site implementation rollout cycles
• Drive WMS change request (CR) process
• Draft and amend CR for site/enterprise review, attend weekly discussions
• Participate in coordinated global platform testing as necessary
• Liaison with site management on viability of cost and LOE for change request
• Serve as intake for system improvement ideas
• Field input from operations and engineering on throughput limiting task
• Analyze data for improvement opportunities to systemic bottlenecks
• Collaboration & Communication
• Partner with operations, IT, and customers
• Escalate complex issues appropriately
• Maintain professional communication

Reporting & Analysis

• Track trends and recommend solutions
• Support operational analytics
• Ability to quickly aggregate feedback from customers/internal partners and team members into actionable executive summaries

REQUIRED SKILLS & COMPETENCIES

Education & Experience

• 3+ years in warehouse or distribution environment
• 2+ years of IT or help desk experience
• WMS experience, preferably Blue Yonder or SAP
• Inventory management experience required
• Previous lead or supervisory experience preferred

Skills & Abilities

• Strong troubleshooting and problem-solving skills
• Microsoft Office proficiency
• Familiarity with AI Assistants such as MS Co-Pilot, Claude, or ChatGPT
• RF system and warehouse technology knowledge
• Training and coaching ability
• Strong communication skills

For this position, the expected base pay range is $80,000.00 - $97,500.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.