Supervisory Information Technology Specialist (PLCYPLN), NF-05

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Supervisory Information Technology Specialist (PLCYPLN), NF-05

Department of the Army

United States Army Installation Management Command

HQ IMCOM DFMWR Hospitality Division

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

It is the applicants responsibility to read all sections and associated links in this vacancy announcement.

This vacancy may be used to fill additional positions within 90 days of the closing date.

Recruitment or relocation incentive may be authorized. This is not an entitlement nor guaranteed. The relocation or recruitment incentive will be paid in accordance with a service agreement and requires a mandatory 2-year service agreement. This incentive offer is in addition to PCS costs.

Learn more about this agency

Summary

It is the applicants responsibility to read all sections and associated links in this vacancy announcement.

This vacancy may be used to fill additional positions within 90 days of the closing date.

Recruitment or relocation incentive may be authorized. This is not an entitlement nor guaranteed. The relocation or recruitment incentive will be paid in accordance with a service agreement and requires a mandatory 2-year service agreement. This incentive offer is in addition to PCS costs.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Fort Sam Houston, TX

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $108,000 - $141,000 per year Pay scale & grade

NF 5

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Secret Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number NENAFCC2613034428 Control number 880431000

This job is open to

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

Help

• Manages the operations, sustainment and maintenance of a full spectrum of Enterprise IT services for the organization. Applies advanced IT principles, concepts, methods, standards, and practices to plan and carry out difficult and complex assignments and develop new methods, approaches, and procedures. Develops and interprets policies, procedures, and strategies governing the planning and delivery of IT services throughout the organization.
• Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
• Applies regulations, laws, and policies governing IT to the organizations business requirements. Develops performance management plans and performance measurement methods and tools. Applies methods for identifying and resolving IT workforce issues. Develops goals and objectives to support the organizations Information Technology Strategic Plan.
• Prepares the budget submission in support of the IT Capital Plan. Manages the Operations support budget.
• Leads development of an enterprise IT modernization plan. Using knowledge of the interrelationships of multiple IT disciplines, advises senior management and other senior IT professionals on solutions to a wide range of IT issues. Serves as a senior expert or consultant to top agency management officials.
• Responsible for developing and implementing information security and information assurance policies, principles, and practices.
• Supervises subordinate managers and assigned workforce.

Requirements

Help

Conditions of employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A valid passport may be required for overseas travel
• Position requires travel within the United States (CONUS) and to overseas locations (OCONUS)
• Must file an OGE 450 Financial Disclosure Form Annually
• Ability lift a minimum of 40 pounds
• Tier III background investigation

Qualifications

RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

1. Progressive experience in IT fields which provided the ability to manage IT operations across a large organization or enterprise in the areas of planning, acquisition, development, information assurance and security, and lifecycle management.

2. Knowledge of business and management principles involved in strategic planning, resource allocation, cost/benefit analysis, leadership technique, and coordination of people and resources.

3. Supervisory experience to include hiring, performance management, employee discipline, and dispute resolution.

OR

A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in the following disciplines: Computer science, engineering, information systems management, mathematics, operations research, statistics, or technology management.

In addition to the above, candidates must possess IT-related experience equivalent in scope and complexity to the next lower grade level to include:

1. Attention to detail - Experience developing and executing short and long-range IT plans based upon the organizations mission and goals.

2. Customer service - Demonstrated experience providing assistance to both internal and external sources in the areas of technical support, user needs, and system requirements. Experience assessing customers needs, meeting quality standards, and evaluating customer satisfaction.

3. Oral communication - Experience conducting formal presentations and/or briefings to audiences at varying levels of hierarchy and technical expertise.

4. Demonstrated problem-solving skills - Experience evaluating IT operations to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.

All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Highly qualifying criteria:

1. Experience with hospitality or retail information technology systems is desirable.

2. Experience with a security framework such as the Department of Wars Risk Management Framework (RMF)

3. Applicant holds a current information/cyber security related professional certification.

4. Experience managing an enterprise information technology budget.

5. A Bachelors Degree in Information Technology, Hospitality, or related field.

Education

All candidates (to include current employees) are required to include transcripts with their application package if using education to meet qualifications. Failure to do so may result in an ineligible rating. Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Additional information

• A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs may be authorized based upon eligibility and a determination that a PCS move is in the Government interest.
• Recruitment or relocation incentive may be authorized. This is not an entitlement nor guaranteed. The relocation or recruitment incentive will be paid in accordance with a service agreement and requires a mandatory 2-year service agreement. This incentive offer is in addition to PCS costs.
• Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
• The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, or other situations where telework serves a compelling Agency need.
• Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant drivers license/ID (marked with a star) or an Enhanced Drivers License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Discover Your Path to Success!

• Before you apply, take a moment to explore our Applicant Information Kit - your go-to guide for understanding our hiring process and making your application stand out.
• Inside, youll find helpful tips, insights, and everything you need to feel confident and prepared.
• Click here to view the kit or copy and paste this link into your browser: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the link below.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It

We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

• Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
• We will consider your responses to our application questionnaire.
• If youre tentatively qualified, well take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.

Note: If its later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:

• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

Tip: Be sure to review each eligibility carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the link below.

Review our benefits

Required documents

Required Documents

Help

About Your Resume:

• Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement.
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count.
• (https://help.usajobs.gov/faq/application/documents/resume/page-limit)
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.

Required Documents

Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

• Resume

Other Accepted Documents

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
• Other Document not Listed
• PCS Orders
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement # NENAFCC2613034428

The complete application package must be submitted by 11:59 PM Eastern Time on 08/27/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application

• package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/13034428

• Additional information on how to complete the online application process and submit your online application may be found on the Applicant Manager Online Help (https://appsupport.usastaffing.gov/hc/en-us) site.

• To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

Anna Humes

Phone 520-674-2636 Email anna.m.humes.naf@army.mil Address CC-NAF-W6BD20 IMCOM FMWR HQ

DO NOT MAIL

Fort Sam Houston, TX 78234

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

• Application Review
• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
• Keeping You Informed
• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to stay on Top of Your Application

• Check Your Contact Information
• If your contact information changes after the job announcement closes, let us know as soon as possible.
• Ensure You Receive Updates
• Double-check that your email address is accurate and that your inbox can receive messages from us.
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

About Your Resume:

• Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement.
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count.
• (https://help.usajobs.gov/faq/application/documents/resume/page-limit)
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.

Required Documents

Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

• Resume

Other Accepted Documents

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
• Other Document not Listed
• PCS Orders
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement # NENAFCC2613034428

The complete application package must be submitted by 11:59 PM Eastern Time on 08/27/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application

• package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/13034428

• Additional information on how to complete the online application process and submit your online application may be found on the Applicant Manager Online Help (https://appsupport.usastaffing.gov/hc/en-us) site.

• To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Expand Hide how to apply

Agency contact information

Anna Humes

Phone 520-674-2636 Email anna.m.humes.naf@army.mil Address CC-NAF-W6BD20 IMCOM FMWR HQ

DO NOT MAIL

Fort Sam Houston, TX 78234

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

• Application Review
• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
• Keeping You Informed
• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to stay on Top of Your Application

• Check Your Contact Information
• If your contact information changes after the job announcement closes, let us know as soon as possible.
• Ensure You Receive Updates
• Double-check that your email address is accurate and that your inbox can receive messages from us.
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

United States Army Installation Management Command

The U.S. Army Installation Management Command delivers base support from the strategic support area, enabling readiness for a globally responsive Army.

We Are the Armys Home

• Committed to Service
• Enhancing Readiness
• Foundation of the Army culture

The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, and other situations where telework serves a compelling Agency need.

Agency contact information

Anna Humes

Phone 520-674-2636 Email anna.m.humes.naf@army.mil Address CC-NAF-W6BD20 IMCOM FMWR HQ

DO NOT MAIL

Fort Sam Houston, TX 78234

US

Visit our careers page

Learn more about what its like to work at United States Army Installation Management Command, what the agency does, and about the types of careers this agency offers.

https://www.armymwr.com/

Summary

It is the applicants responsibility to read all sections and associated links in this vacancy announcement.

This vacancy may be used to fill additional positions within 90 days of the closing date.

Recruitment or relocation incentive may be authorized. This is not an entitlement nor guaranteed. The relocation or recruitment incentive will be paid in accordance with a service agreement and requires a mandatory 2-year service agreement. This incentive offer is in addition to PCS costs.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Fort Sam Houston, TX

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $108,000 - $141,000 per year Pay scale & grade

NF 5

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Secret Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number NENAFCC2613034428 Control number 880431000

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