Supplier Quality Technician

Position Purpose

As the supplier quality technician you will be enabling production to do their job with high quality materials. This role will reduce delays due to supplier product issues, and allow only quality products to make it to our customers. The supplier quality technician helps open the lines of communication between production and our valued supply base by providing timely and data driven information to the department's internal and external customers. You will help to maintain the premium quality level in purchased materials.

Key Responsibilities

Quality Assurance & Packing Quality

• Assure that purchased materials comply with LEGO requirements.
• Act as first line of defense when supplier defects are found, lead the categorization of the defects and communicate to the suppliers in a manner that is clear and concise via supplier notifications
• Support production through efficient containments of defects, strong and timely communication, and escalations
• Manage quarantined material and follow through the nonconforming material process including following up on the RMA process
• Perform incoming inspection on purchased materials based on associated risk level.
• Maintenance of internal data bases
• Manage daily metric data and action logs and present in relevant huddles
• Supervise supplier's personnel in case of containment on site, considering all EHS requirements.
• Maintain cleanliness and tidiness of workspace and reject areas.
• Perform fast and efficient investigations in COMBI 2.0 and make traceability reports.
• Work closely with the management team to ensure processes are being followed.
• Ensure that supplier quality concerns are promptly identified, solved and escalated.
• Maintain, update and develop supplier quality process documentation
• All other job duties as assigned

Training, Collaboration & Continuous Improvement

• Support training and coaching of packing and quality team members on supplier quality methods and standards.

• Collaborate cross-functionally with Production, Engineering, and QEHS colleagues to improve process capability and compliance.

• Maintain 5S standards within assigned areas and support audit readiness.

• Perform additional duties as assigned to support operational needs.

Experience

• Two to three years of experience in manufacturing, quality, or equivalent roles.

Technical & Professional Skills

• Working knowledge of quality systems, inspections, and non-conformance management.

• Basic to intermediate proficiency in Microsoft Office (Excel, Outlook, Word).

• Experience with SAP or similar ERP systems preferred.

• Ability to read and understand basic technical or quality documentation.

Physical & Environmental Requirements

• Ability to stand and walk for extended periods during a shift.

• Ability to lift, push, or pull materials up to approximately 35 lbs.

• Ability to work in a manufacturing environment with noise, moving equipment, and varying temperatures.

• Ability to wear required personal protective equipment (PPE).

Decision-Making Authority

• Authority to stop packing operations due to quality concerns and escalate issues that pose risk to employees, or product quality.
• Authority to make quality disposition decisions on non-conforming material within defined procedures.
• Authority to stop or reject incoming material shipments based on quality risks.
• Access to confidential product and process information including novelty items prior to novelty manufacturing; confidentiality agreement required.

Benefits:

• Pay at $26.73/hr with weekly pay.
• Climate controlled environment.
• Medical, dental, and vision coverage.
• Flexible spending and health savings accounts.
• Life insurance, ADD, and disability coverage.
• Retirement plan.
• Paid vacation/time off.
• May include surrogacy assistance, paid parental leave, and adoption assistance.
• Schedule: 8:00 am - 4:30 pm starting out, transitioning to a 2-2-3 schedule working 6:00 am - 6:00 pm in 2027.

Note: This position is based at our LEGO Virginia manufacturing factory located in Richmond. This is not a remote position.

Join the global LEGO® family

What's in it for you? Here are some of what to expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based

Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached, you'll be rewarded through our global bonus scheme.

Your workplace - Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Build your career brick by brick at the LEGO Group.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What's in it for you?

Here are some of what to expect:

FamilyCareLeave - We offer enhanced paid leave options for those important times.

Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace - You'll find this at the top of this advert and when you join the team, we'll confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.