About the Company
Join an innovative company that's redefining the future of transportation through category-defining electric vehicles built for adventure, sustainability, and outdoor exploration. We're seeking an Automotive Warranty Parts Quality Engineer for a 6-month onsite contract in Normal, IL, offering the opportunity to make a direct impact on product quality and customer experience.
About the Role
This role helps lead the technical aspects of the Warranty Partnership Program, including continuous improvement and supplier recovery efforts. The position serves as a key link between warranty data analysis, parts returns, supplier quality engineering, and suppliers. It coordinates and supports activities to ensure the Supplier Warranty Partnership Program runs effectively and smoothly.
Responsibilities
Support all technical aspects of the Supplier Warranty Partnership Program
Work hand in hand with Supplier Quality to develop, retrieve, and utilize field data to continually improve our products and reduce warranty costs
Drive continuous improvement through use of the Warranty Supplier Corrective Action Request process (WARSCAR process)
Work closely with data teams to establish data requirements that will ensure supplier warranty concerns are rapidly addressed
Support method to establish Supplier Warranty KPI’s for all Products and drive organizational awareness and delivery
Conduct ad-hoc analysis and deep dives into specific vehicle technical issues or service center operations as needed
Accurately input and update evidence and data related to supplier warranty partnership agreements, claims, and performance metrics
Generate regular reports using tools such as Hex or Databricks and other analytics to track supplier performance and identify trends
Assist in analyzing data to identify areas for improvement and optimization within the supplier warranty partnership program
Coordinate with internal stakeholders to gather relevant data and ensure alignment with program objectives
Communicate effectively with suppliers to collect necessary information and address any discrepancies or issues
Collaborate with cross-functional teams including technicians, engineers, and customer service representatives to improve supplier warranty data supporting program objectives
Qualifications
Bachelor's in engineering or similar discipline, Master’s Preferred
4+ years of experience with automotive Supplier Warranty data and Statistical Analysis
Strong statistical and problem-solving capability
Knowledge of data visualization tools such as Hex and exposure to various software/data tools including JIRA and Databricks
Knowledge of AIAG, VDA, APQP and related tools
Demonstrated leadership in driving quality improvements in overall vehicle attribute performance
Ability to manage multiple projects across varying geographic locations simultaneously
Willingness to work in a strong cross-functional environment
Proven technical knowledge and ability to collaborate with engineering, manufacturing, and suppliers
Required Skills
Quality Frameworks
Strong Supplier Management Relationship
Expertise in Engineering
Good Communication and Negotiation
Good Problem-Solving Skills
Numbers & Facts
Location
Normal, IL
Skills
Advanced Product Quality Planning (APQP)unmatched
Atlassian JIRAunmatched
Automotive Industry Action Group (AIAG)unmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Corrective Actionunmatched
Cost Controlunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Data Collectionunmatched
Data Visualization Toolsunmatched
Financial Analysisunmatched
Leadershipunmatched
Manufacturingunmatched
Multitaskingunmatched
Negotiation Skillsunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Project/Program Managementunmatched
Quality Engineeringunmatched
Reporting Skillsunmatched
Statisticsunmatched
Supplier Optimizationunmatched
Sustainabilityunmatched
Team Playerunmatched
Technical Supportunmatched
Trend Analysisunmatched
Vendor/Supplier Evaluationunmatched
Vendor/Supplier Relationsunmatched
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