Supply Chain Analyst – Customer Dedicated

Supply Chain Analyst – Customer Dedicated

Reports To: Analytics & Tech Support Manger

Location: Chicago IL

Environment: Hybrid (Tue-Th onsite)

Status: Exempt; Salaried

Work Schedule:

This position is full-time and working a hybrid schedule (Tue -Th in office) Monday through Friday from 8:00 AM to 5:00 PM.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

We are seeking a Supply Chain Analyst dedicated to supporting a large enterprise customer. This role blends supply chain analytics, business intelligence reporting, and TMS technical support into a customer-facing position supporting day-to-day transportation operations, reporting, and system support.

The analyst will work closely with Redwood operations, technology teams, and customer stakeholders to support reporting, troubleshoot issues, improve visibility, and help drive operational performance across a large inbound transportation network.

This role is ideal for someone with strong analytical aptitude, technical curiosity, and an interest in transportation systems, reporting, and operational problem solving.

What You’ll Lead

Customer-Facing Reporting and Analytics

• Support recurring operational and financial reporting for an enterprise customer
• Assist with dashboard development and reporting enhancements in Power BI and Snowflake.
• Perform ad hoc analysis related to transportation operations, carrier performance, and service trends.
• Help turn complex operational data into actionable insights for internal teams and customers.
• Support KPI reporting tied to service, cost, supplier compliance, ASN performance, and operational execution.

TMS Technical Support & System Operations

• Support day-to-day TMS and reporting issue resolution.
• Assist with troubleshooting shipment, ASN, visibility, and integration issues across TMS, ERP, YMS, and reporting systems.
• Help monitor failed transactions and support issue resolution workflows through Zendesk.
• Support user onboarding, training materials, and operational troubleshooting.
• Support maintenance of customer-owned carrier contracts, routing guides, and rating structures within the TMS.
• Assist with carrier setup, contract updates, and troubleshooting routing or rating issues impacting operations or reporting.

Customer & Operational Support

• Participate in customer meetings and operational reviews with GE stakeholders.
• Respond to reporting requests and support follow-up on operational issues.
• Build strong relationships with operations teams, planners, warehouses, and customer users.
• Support continuous improvement initiatives focused on visibility, reporting, and execution.

Data Quality & Process Improvement

• Validate shipment, carrier, and operational data accuracy across systems.
• Identify trends, reporting gaps, and process improvement opportunities.
• Help document KPI logic, reporting requirements, and support processes.
• Support automation and reporting efficiency initiatives.
• Validate carrier and routing data accuracy across TMS and reporting systems.

What We’re Looking For

• Bachelor’s degree preferred in Supply Chain, Business, Analytics, Information Systems, or related field.
• 2–5 years of experience in analytics, reporting, transportation operations, or technical support.
• Experience in transportation, logistics, 3PL, or TMS environments preferred.
• Strong analytical, organizational, and problem-solving skills.
• Strong communication skills with the ability to work directly with customers and internal teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with SQL, Power BI, Snowflake, Tableau, or similar tools preferred
• Experience working with transportation rating structures, routing guides, carrier contracts, or TMS configuration preferred.
• Understanding of transportation operations, carrier management, and shipment rating logic preferred
• Candidates with strong technical aptitude and willingness to learn are encouraged to apply.
• Experience with transportation management systems such as MercuryGate / Infios preferred.

What Success Looks Like

• Accurate and timely reporting delivery
• Strong customer responsiveness and communication
• Reliable day-to-day operational and technical support
• Improved visibility into transportation performance and execution
• Continuous improvement of reporting and support processes

Tools You Will Use:

• Power BI
• Snowflake
• Infios / MercuryGate TMS
• Microsoft Excel & Office Suite
• Zendesk

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Compensation Range:

Salary Range:

$60,000 - $80,000

This position is eligible to earn quarterly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.