Supply Chain Analyst IV

Description: Bill Rate: ***/hr
Remote; PST preferred

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities:
" Processing RMAs and analyzing driving factors for returns
" Partnering with service centers to resolve return-related issues
" Resolving discrepancies via Jira cases with service centers
" Validating returns and ensuring data accuracy
" Filing disputes for all retail customers through their portals and processes
" Identifying opportunities for process automation and efficiency improvements
" Leveraging AI tools to streamline returns workflows and reporting

Required Qualifications:
" 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).
" Bachelor's degree in applicable field that aligns with a supply chain analyst
" Experience using ERP systems, ideally Oracle
" Background in consumer electronics retail operations
" Strong analytical skills with ability to identify root causes of returns
" Experience with process automation and workflow optimization
" Familiarity with AI-powered productivity tools
" Proficiency in Jira or similar case management systems
" Retail compliance and dispute resolution

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Custom Fields:
Name: Story Behind the Need Business Group & Key Projects
Value: See RSD notes

Name: Good to have skills
Value: See RSD notes

Name: Compelling Story & Candidate Value Proposition
Value: See RSD notes

Name: If yes, approximately how often might CW s engaged by your team encounter graphic or objectionable content (imagery, video, or written) in the course of their work with your team?
Value: None

Name: How will performance be measured
Value: See RSD notes

Name: Typical Day in the Role
Value: See RSD notes

Name: Team Name
Value: None

Name: Does this role deal with graphic and/or objectionable content to any extent?
Value: No

Name: Top 3 must-have HARD skills
Value: See RSD notes