Supply Chain Analyst

Supply Chain Analyst IV

Remote; PST preferred

Salary: $115K/annum

Fulltime only

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities:

• Processing RMAs and analyzing driving factors for returns
• Partnering with service centers to resolve return-related issues
• Resolving discrepancies via Jira cases with service centers
• Validating returns and ensuring data accuracy
• Filing disputes for all retail customers through their portals and processes
• Identifying opportunities for process automation and efficiency improvements
• Leveraging AI tools to streamline returns workflows and reporting

Required Qualifications:

• 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).
• Bachelor''s degree in applicable field that aligns with a supply chain analyst
• Experience using ERP systems, ideally Oracle
• Background in consumer electronics retail operations
• Strong analytical skills with ability to identify root causes of returns

Experience with process automation and workflow optimization

• Familiarity with AI-powered productivity tools

Proficiency in Jira or similar case management systems

• Retail compliance and dispute resolution

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.