Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world's most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholls, and Allen Edmonds and many more. Caleres legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.
Were looking for a highly skilled Supply Chain Key Account Manager to serve as the operational lead for one of our largest and most strategic national retail customers. This is an exciting opportunity for a supply chain professional who thrives in a fast-paced environment and understands the complexities of supporting a major mass retail customer.
What Youll Do
- Serve as the primary operational contact for a large national retail customer, managing the full order lifecycle from creation through delivery.
- Own customer portal activities, including item set up, quote submission, shipper set up, order maintenance, and any other maintenance or administrative tasks.
- Coordinate order execution, shipment planning, routing, and replenishment activities to ensure on-time delivery and customer satisfaction.
- Partner cross-functionally with Sales, Supply Chain, Customer Compliance, Transportation, Distribution, and Inventory teams to proactively resolve issues and remove barriers.
- Monitor retailer requirements for packing, shipping, routing, labeling, and compliance standards while ensuring execution aligns with customer expectations.
- Analyze operational performance data, identify trends, and recommend process improvements that enhance efficiency and service levels.
- Prepare and present customer and operational reporting that supports proactive business decisions.
- Lead root-cause analysis and drive sustainable solutions for order management and supply chain challenges.
- Support special projects, process enhancements, and continuous improvement initiatives across the Order Management organization.
- Serve as a trusted advisor and subject matter expert for assigned customer programs and account operations.
What Were Looking For
- Bachelors degree in business, Supply Chain, Operations, Merchandising, or a related field preferred.
- 3+ years of experience in supply chain, order management, customer operations, retail account management, or related functions.
- Experience supporting large national retail accounts and navigating complex customer requirements.
- Experience working within customer retail portals, supplier systems, and order management platforms.
- Strong understanding of retailer compliance, routing guides, shipping requirements, replenishment processes, and chargeback prevention.
- Experience managing high-volume order execution for a top-tier mass merchant or large-scale retail environment.
- Proven ability to influence cross-functional teams and drive issue resolution across multiple stakeholders.
- Strong analytical skills with experience leveraging data to identify trends and solve business problems.
- Advanced proficiency in Excel and experience with ERP systems such as SAP, S4/HANA, Fiori, or similar platforms.
- Experience with Power BI or other reporting and visualization tools is a plus.
What Makes You Successful
- You thrive in a fast-moving, highly visible environment.
- You can balance operational details with strategic thinking.
- You build strong relationships across teams and with customers.
- You enjoy solving complex problems and finding ways to improve processes.
- You take ownership, communicate effectively, and deliver results.
Physical Requirements and/or Environment
Hybrid - HQ (Cube - open space)
Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.
Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.
Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud