Supply Chain Order Management Analyst - 3 Year Fixed Term

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Instrument Operations Specialist supports the day-to-day execution and continuous improvement of instrument operations within the Indianapolis Distribution Center. This role focuses on operational investigations, systems troubleshooting, inventory accuracy, and process optimization to ensure efficient instrument movement and order fulfillment.

This position will serve as a key operational resource for resolving complex issues, improving workflows, and supporting cross-functional initiatives that impact instrument distribution and warehouse execution. The role will work closely with warehouse operations, transportation, supply chain planning, and quality teams to ensure operational stability and continuous improvement.

The Opportunity

Operational Execution & Issue Resolution

• Investigate and resolve operational issues related to order fulfillment, inventory discrepancies, and system transactions.
• Troubleshoot SAP and warehouse management system transactions to identify root causes of operational disruptions.
• Support accurate execution of transfer orders, shipments, and instrument movements.
• Monitor operational workflows and escalate issues as needed to maintain service levels.

• Serve as an operational resource for SAP and warehouse management processes related to instrument operations.
• Identify recurring issues or process gaps and recommend improvements to strengthen operational efficiency.
• Support development and maintenance of work instructions, process documentation, and operational standards.

• Partner with Supply Chain, Transportation, Quality, and Warehouse teams to resolve operational issues and improve workflow coordination.
• Support communication between operational teams and system stakeholders when troubleshooting issues or implementing process changes.

• Participate in continuous improvement initiatives focused on workflow optimization, operational efficiency, and inventory accuracy.
• Support implementation and sustainment of CI tools such as 5S, root cause analysis, and standard work documentation.
• Identify opportunities to improve throughput, reduce operational friction, and strengthen process reliability.

• Track and review operational performance indicators related to inventory integrity and order execution.
• Support analysis of operational data to identify trends, root causes, and opportunities for improvement.

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, Operations Management, or a related field OR equivalent combination of education and relevant operations experience
• 3+ years of experience in supply chain, warehouse operations, distribution, or logistics
• Experience working with ERP systems such as SAP or warehouse management systems (WMS)
• Strong problem-solving and analytical skills with the ability to investigate operational issues and identify root causes
• Ability to collaborate effectively across cross-functional teams

• 5+ years of experience in supply chain or distribution center operations
• Experience troubleshooting SAP transactions or warehouse management system processes
• Experience supporting operational investigations, inventory management, or order execution workflows
• Experience with continuous improvement tools such as Lean, root cause analysis, or 5S
• Strong organizational, documentation, and communication skills

• 3-year fixed term position