Supply Chain Order Support (Lenoir, NC, US, 28645)

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

Shift: Day - Monday - Friday - 8:00 AM to 4:00 PM

Pay Rate: $24.75

The purpose of this role is to serve as the primary liaison between Production Scheduling, Supply Planning, Logistics, and Customer Service to ensure accurate, timely, and validated order status information is available for customer communications. This position proactively collaborates with plant teams to identify potential fulfillment risks, verify production and delivery commitments, obtain status updates, and resolve open issues before they impact customers. While the role does not own production planning, scheduling, logistics decisions, inventory allocation, or direct customer communication, it plays a critical coordination role by facilitating communication across teams, validating information, and ensuring Customer Service has the reliable updates needed to provide clear and accurate information to customers.

Key Responsibilities

• Act as the primary coordination point between Customer Service and plant teams for order fulfillment issues.
• Partner with schedulers, planners, production teams, and logistics personnel to obtain timely updates on critical, late, and at-risk orders.
• Challenge and validate production schedules, shipment dates, inventory availability, and transportation plans to ensure commitments are realistic.
• Facilitate daily reviews of service risks, backorders, delayed shipments, and critical customer requirements.
• Maintain visibility of open issues and drive timely follow-up with plant and logistics teams until updates are obtained.
• Escalate significant service risks and unresolved issues to supply chain leadership.
• Ensure Customer Service receives proactive, fact-based updates to support timely customer communications.
• Generate and interpret SAP and Power BI reports to monitor order status, service performance, shortages, and fulfillment risks.
• Identify emerging service risks and bring visibility to issues requiring attention.
• Track commitments, actions, and status changes to ensure accurate and timely communication across teams.

Qualifications

• High school diploma or equivalent
• 3-5 years of experience in Supply Chain, Production Planning, Scheduling, Logistics, Manufacturing, or Customer Service.
• Comfortable navigating SAP to review order, inventory, shipment, and production-related information.
• Comfortable using Power BI reports to monitor service performance, identify exceptions, and support decision-making.
• Strong analytical and organizational skills.
• Ability to influence and coordinate across functions without direct authority.
• Excellent communication and follow-up skills.
• Customer-focused mindset with a strong sense of urgency.

Benefits and Perks

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Requisition id: 56121

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.

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