The Administrative Support Specialist provides operational and administrative support for agent lifecycle management, reporting, and technical assistance. This position serves as a key liaison between multiple departments to ensure agents are properly onboarded, credentialed, supported, and maintained throughout their engagement with the organization. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining professionalism and excellent communication.
Essential Functions- Provisions and credentials new agents by completing onboarding requirements, system access requests, and account setup activities.
- Offboards agents by removing system access, updating records, and ensuring completion of all separation processes.
- Assists agents with technical support needs, including login issues, account access concerns, and basic troubleshooting.
- Maintains accurate agent rosters and workforce records across multiple systems.
- Generates, updates, and distributes reports to support operational and business needs.
- Tracks and monitors training and course completion requirements and follows up as necessary to ensure compliance.
- Communicates effectively with client, leadership, and internal departments to resolve issues and provide timely updates.
- Coordinates with cross-functional teams to ensure seamless onboarding, support, and offboarding processes.
- Maintains confidentiality of sensitive information and adheres to company policies and procedures.
- Performs additional administrative duties and special projects as assigned.
Requirements
Education
High school diploma or equivalent required.
Experience
- Previous administrative, workforce management, customer support, or related experience preferred.
- Experience supporting remote teams or contractor workforces is preferred.
Skills & Abilities
- Proficiency in Microsoft Office Suite, with strong emphasis on Microsoft Excel.
- Strong organizational and time management skills with exceptional attention to detail.
- Ability to effectively multitask and manage competing priorities.
- Excellent written and verbal communication skills.
- Ability to build and maintain positive interdepartmental relationships.
- Professional demeanor and customer-focused approach.
- Strong problem-solving and analytical skills.
- Ability to work independently and collaboratively within a team environment.
- Ability to handle confidential information with discretion and professionalism.